Technology Analyst

Description

Job Summary: Work as a Technology Analyst, performing maintenance, technical support, software updates, preparation of technical reports, and supplier relationship management. Key Highlights: 1. Maintenance and technical support for security and connectivity technologies 2. Software updates for CCTV, Access Control, IoT, RFID, and GPON 3. Customer database management and continuous improvement of the department Perform maintenance on deployed technology, resolving issues that may compromise solution functionality; Provide IT technical support for new project implementations; Carry out software updates for the technologies offered by the company, primarily CCTV, Access Control, IoT, RFID, and GPON; Prepare technical installation reports for CCTV equipment, electronic security systems, etc.; Obtain partner certifications; Build technical relationships with technology suppliers; Manage the customer database for contracted clients; Provide visibility into information to support managerial decision-making; Record performed activities in Service Orders; Drive continuous improvement within the department. **Position:** Technology Analyst **Employment Type:** CLT (Permanent) **Professional Area:** Information Technology / IT **Number of Openings:** 1 **Benefits:** Salary: R$ 5\.500,00 to R$ 7\.500,00; Swile Card – Meal and Transportation; SulAmerica Dental Insurance; Health Insurance; Pharmacy Benefit Plan; SESC Benefit; Day Off; Training and Development Programs. **Requirements:** Bachelor's degree in Electrotechnology, Networking, Infrastructure, or related fields; Valid Brazilian Driver's License Category B; Willingness to travel nationwide; Intermediate English proficiency; Proficiency in CCTV, access control, alarm systems, and intrusion detection systems; Knowledge of video surveillance, biometrics, facial recognition, and intelligent video analytics; Familiarity with security standards and regulations, such as data protection laws impacting surveillance and electronic security; **Strong understanding of data networks:** LAN, WAN, VPN, VLAN, and fiber optic technologies; Experience with Unified Communications (UC) and communication protocols (TCP/IP, MQTT, HTTP, etc.); Knowledge of PON and LOT applied to security and connectivity environments; Ability to integrate disparate systems to deliver a unified, cohesive solution; Experience with cloud-based systems and data storage solutions for security and connectivity. **PREFERRED QUALIFICATION:** Knowledge of Genetec and Axis. **Additional Requirements:** **National Driver's License:** B Bachelor's degree in Electrotechnology, Networking, Infrastructure, or related fields; Valid Brazilian Driver's License Category B; Willingness to travel nationwide; Intermediate English proficiency; Proficiency in CCTV, access control, alarm systems, and intrusion detection systems; Knowledge of video surveillance, biometrics, facial recognition, and intelligent video analytics; Familiarity with security standards and regulations, such as data protection laws impacting surveillance and electronic security; **Strong understanding of data networks:** LAN, WAN, VPN, VLAN, and fiber optic technologies; Experience with Unified Communications (UC) and communication protocols (TCP/IP, MQTT, HTTP, etc.); Knowledge of PON and LOT applied to security and connectivity environments; Ability to integrate disparate systems to deliver a unified, cohesive solution; Experience with cloud-based systems and data storage solutions for security and connectivity. **PREFERRED QUALIFICATION:** Knowledge of Genetec and Axis. **Additional Requirements:** **National Driver's License:** B