Description: * High school diploma; * Basic knowledge of computer networks; * Skills in customer service techniques; * Proficiency in typing and grammar; * Google tools (Sheets, Docs); * MS Office suite (Word, Excel, PowerPoint). * Embody the organizational identity of Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area metrics when necessary; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Conduct proactive or reactive contact with customers via telephone and/or virtual channels (e.g., chat) to resolve technical questions regarding provided services; * Resolve technical issues related to provided services; * Guide customers on issues such as instability, lack of connectivity, TV without connection, landline telephone problems, questions about WI\-FI, routers, switches, among others. 2512200202551929005