**Description:** Knowledge of installation, configuration, and support for MS-Windows operating systems (7/8/10/11); Experience with MS-Office, Outlook, web browsers, and Office 365; Knowledge of installing standard-market software, such as antivirus programs, PDF readers, etc.; Experience with IT infrastructure, including cabling, switches, and networks; Ability to log and manage tickets in service management systems; Strong ability to document procedures and maintain updates to the knowledge base; Basic English for reading; Proactivity, organization, and ability to work in a team. Provide support, installation, and configuration of new IT equipment, and reconfiguration of existing equipment; Analyze and diagnose incidents to resolve problems, collaborating with others when necessary; Support installation and configuration of operating systems (MS-Windows 7/8/10/11 or newer versions); Support installation and configuration of end-user tools (MS-Office Professional, MS-Outlook, web browsers, Office 365, Teams, OneDrive); Install approved standard software, such as antivirus programs, PDF readers, and other corporate applications; Inspect, identify, and resolve cabling system issues, and perform basic and occasional repairs to network infrastructure (cable crimping and rack-mounted switch installation); Log, track, and resolve service requests in the company’s ticket management system; Document and write procedures for resolving recurring incidents and problems; Keep the knowledge base continuously updated. 251220020255753689