Description: * Completed, ongoing, or enrolled undergraduate degree. * Strong verbal and written communication skills, with a focus on problem resolution. * Ability to work collaboratively in a team, demonstrating empathy and interest in interacting with people. * Energetic, proactive, and engaged profile, willing to learn, innovate, and face challenges. * Innovative mindset, thinking outside the box to develop creative solutions. * Commitment to quality customer service, ensuring effective clarification of inquiries. * Team-oriented mindset and willingness to support colleagues, pursuing continuous learning and professional development. * Availability for on-site work in Pato Branco. Customer Support Receive customer requests, clarify questions regarding the system, provide guidance on its usage and proper workflow to meet specific needs. Registration and Follow-up Record interactions and resolutions in the work platform, ensuring process organization and transparency. Updating and Collaboration Stay updated on system functionalities and operational procedures through study, training, and meetings. Collaborate with the team to resolve requests and share knowledge. Time and Quality Management Manage time effectively to meet customer service SLAs and organize assigned tasks, identifying potential issues and proposing preventive solutions. Confidentiality and Corporate Image Safeguard the confidentiality of customer information and uphold the company’s image in all interactions. 251220020255287280