Administrative Assistant

Description

Job Summary: A cooperative member service professional focused on support, billing, registration analysis, and demand mediation to enhance relationships and outcomes. Key Highlights: 1. Cooperative member service and 24-hour assistance support. 2. Support in billing processes, customer analysis, and retention. 3. Collaboration in an environment of continuous development and learning. **Unicooper** is a company that believes people make the difference. We focus on **quality, responsibility, and efficiency**, constantly striving to improve our processes and deliver the best solutions to our customers. We value a **collaborative, respectful, and continuously developing** work environment where each employee has space to learn, grow, and actively contribute to the company's results. We encourage **proactivity, ownership mindset, and continuous improvement**, recognizing the effort and commitment of those who walk alongside us. At Unicooper, you will find **real challenges, learning opportunities, and a purpose-driven team**, building trust-based, partnership-oriented, and professionally evolving relationships every day. If you seek a place to develop, share ideas, and join a company that values people and results, **Unicooper may be your next career step**. **Responsibilities:** * Telephone service to cooperative members, focusing on support, guidance, and routing of 24-hour assistance requests; * Support in registration analysis, verification of documentation, and vehicle photos; * Issuance of duplicate payment slips and support for active billing, with CRM recordkeeping; * Contact with delinquent cooperative members and mediation with consultants when necessary; * Support in cancellation processes, including analysis, retention efforts, slip generation, and control updates; * Contact with partner towing services to check availability and negotiate, as required; * Updating systems, spreadsheets, and operational records. **Requirements:** * Availability to work on a 12x36 shift schedule; * Availability to work onsite at Anita Garibaldi; * Prior experience in billing, including customer negotiation and handling matters to resolution; * Experience in customer service via both telephone and digital channels, emphasizing quality, clarity, and empathy in communication; * Knowledge and practical use of Microsoft Office (basic to intermediate level), especially spreadsheets, recordkeeping, and operational controls.