Customer Service and Sales Consultant

* Welcomes customers, clarifies doubts, and guides them on preparation for the procedure; * Customer service: in-person, telephone, and via WhatsApp;
- Customer service
- Sales
- In-person

Job Summary: Coordinate a team and operational activities, conduct analyses, and ensure safety and quality across the entire logistics chain. Key Highlights: 1. Team leadership and logistics operations 2. Focus on safety, quality, and continuous improvement 3. Employee development and training **About DHL** --------------- DHL Supply Chain is a global leader in logistics, connecting people and businesses. With innovative solutions and efficient operations, we value every individual and believe in the power of diversity. We foster a safe, inclusive, and collaborative environment where every talent can grow and build a purpose-driven career. Click here to learn more! **Job Description** --------------------- Coordinate a team and operational activities, perform departmental administrative tasks, prepare and analyze reports, and assess safety conditions for personnel and equipment involved. Comply with safety and quality standards to ensure excellence and quality across the entire logistics chain. **Requirements** -------------- Availability: Shifts \- Monday to Friday and alternate Saturdays; Completed or ongoing undergraduate degree; Intermediate Excel skills; WMS system knowledge preferred; Continuous improvement; **Responsibilities** --------------------- Plan and assign daily workloads to employees; Monitor receiving and inspection workflows and ensure quality and safety in product storage; Monitor picking and inspection workflows and ensure quality and safety in product dispatch; Guide the team on customer-specific standards; Monitor picking operations, correct and guide assistants and operators in cases of uncertainty or non-conforming behavior, and assume responsibility for physical integrity during material handling; Coordinate inventory/receiving and loading of empty pallets, packaging materials, and other supplies; Manage employee working hours and maintain timekeeping records in the ADPWeb system; Identify training needs across related departments and plan operational-level implementation to enhance or resolve inefficiencies or demotivation; Monitor, control, and schedule employee training via the Training Management System; Promote and encourage employee development; Rotate job assignments to foster employee multifunctionality; Monitor productivity (hourly/shift/daily); Focus on customer needs by meeting volume targets, ensuring Quality, and improving productivity.

João Silva
Indeed · HR