Administrative Assistant - Collections Operations

Description

Job Summary: A professional responsible for preparing, sending, and tracking negotiation proposals, managing contracts, and interacting with customers to recover credit. Key Highlights: 1. Expertise in negotiation and renegotiation of credit proposals. 2. Management and monitoring of contracts and financial documentation. 3. Customer support via email, phone, and WhatsApp. **About Us:** Headquartered in Joinville, Santa Catarina, Schulze Credit Recovery was founded to meet the growing demand for increasingly sophisticated and specialized extrajudicial credit recovery services. Today, it employs over 1\.000 professionals across strategically located branches in São Paulo/SP and Curitiba/PR. Schulze’s mission is to deliver efficient, professional, and respectful credit recovery services and solutions to all clients, employees, and partners. With a focus on becoming the benchmark for credit recovery in the Brazilian market, guided by the following core values: respect, efficiency, transparency, proactivity, and seriousness. We seek new talents—individuals interested in mutual development and qualification. We believe company growth stems from teamwork and the collective effort of all our Talents. If this describes you—if you are innovative and have more to contribute—your place is at Schulze. **Job Responsibilities:** * Prepare, send, and track negotiation, renegotiation, and amicable settlement proposals, monitoring responses and reporting results to operations; * Monitor suspended contracts, process write-offs, transfer paid agreements, and perform daily contract closures in the bank’s system; * Request draft agreements from Legal (repossession and revisionary action) and identify cases for referral; * Issue payment slips, analyze and archive refinancing documents, register and update contracts in the system; * Send bulk collection emails and provide customer/financier support via email, phone, and WhatsApp; * Prepare and submit reports, spreadsheets, and performance indicators to the bank; * Request reimbursement of expenses from Finance when necessary. **Requirements:** * Completed high school education; * Proficiency in Microsoft Office suite; * Strong verbal and written communication skills; * Availability to work on-site in Joinville/SC. **Benefits:** * Meal allowance or food voucher; * Transportation allowance; * Health insurance plan – Hapvida (after 1 year of employment); * TotalPass; * Profit Sharing Program (PPR); * Dental plan – Porto Seguro; * Birthday day off; * On-site cafeteria; * Childcare allowance; * Discounts with educational institutions and commercial establishments; * Employee Assistance Program (CARE).