Junior Support Analyst

Description

Job Summary: Handle incident resolution, administration of Windows and Linux servers, management of Active Directory and virtualized environments, contributing to business security and continuity. Key Highlights: 1. Handling incident resolution and structured troubleshooting. 2. Administration and monitoring of Windows and Linux servers. 3. Support in managing Active Directory, DNS, DHCP, and Group Policy Objects (GPOs). **Job Responsibilities:** * Handle incident resolution by performing diagnostics and structured troubleshooting on operating systems, virtualized environments, and Microsoft applications. * Assume and manage escalated tickets. * Administer and monitor Windows and Linux servers. * Support the management of Active Directory, DNS, DHCP, and Group Policy Objects (GPOs). * Work in virtualized environments (VMware and Hyper\-V), contributing to environment availability and performance. * Assist with configuration and maintenance of cloud environments. * Execute controlled changes, such as applying patches, updates, and configuration adjustments. * Participate in scheduled maintenance windows. * Validate backup routines and support restore testing, contributing to business security and continuity. **Requirements for the Position:** * Operating Systems: Administration of Windows Server and Linux; * Directories and Identity: Active Directory (users, groups, GPOs); * Virtualization: VMware, Hyper\-V; * Networking: TCP/IP, DNS, DHCP, VPN, VLANs; * Cloud: Microsoft Azure, AWS, or Google Cloud; * Backup: Backup and restore concepts (e.g., Veeam); * Security: Basic knowledge of firewalls, antivirus, and best practices. **Preferred Qualifications:** * Certifications: * ITIL Foundation; * Microsoft (e.g., Azure Fundamentals, Windows Server); * Linux (LPIC\-1 or equivalent). **Benefits We Offer:** * Transportation Allowance; * Life Insurance; * Meal or Food Allowance; * Profit Sharing Plan (PPR); * Health Insurance; * Certification Assistance; * Language Learning Assistance; * Birthday Day Off **Special Partnerships:** * SESC and Sesi Farma; * Partner Gyms (Dalehh Functional Training); * SESI Dental Care; * Ótica São José; * Posto Mime. * CLT * 07:00h \- 11:00h \| 12:30h \- 17:00h * On-site Job Type: Full-time CLT Compensation: R$2\.800,00 per month Benefits: * Medical assistance * Dental assistance * Education allowance * Partnership agreements and commercial discounts * Profit sharing * Food allowance * Meal allowance * Transportation allowance Work Location: On-site