Service Desk Support Technician

Description

Job Summary: We are seeking an engaged and passionate Service Desk Support Technician to deliver remote support, ticket registration, and troubleshooting. Key Highlights: 1. First-level remote support (phone, chat, and tickets) 2. Basic troubleshooting for hardware, software, and networks 3. Support for Windows operating systems and corporate applications We have an outstanding opportunity for a **Service Desk Support Technician** Positivo S+ is a technology company focused on innovative solutions across multiple sectors. We seek a team of engaged professionals passionate about making a difference. If, like us, you believe you can make a difference, join our team and grow with us! **Key Responsibilities:** * Provide first-level remote user support (via phone, chat, and ticketing system) * Register, classify, and track incidents and service requests * Perform basic troubleshooting for hardware, software, and networks * Provide support for Windows operating systems and corporate applications * Escalate tickets to higher support levels when required * Ensure SLA compliance and service quality * Guide users on system usage and IT best practices * Update and maintain the knowledge base **Mandatory Requirements:** * Technical or undergraduate degree in IT or related fields (in progress or completed) * Experience in Service Desk or remote technical support * Knowledge of Windows operating systems * Familiarity with networking concepts (TCP/IP, connectivity) * Strong verbal and written communication skills * Experience with ticketing tools * Intermediate English proficiency **Preferred Qualifications:** * ITIL certification (or ITIL knowledge) * Experience with tools such as ServiceNow, GLPI, or similar * Knowledge of Active Directory (user creation, permissions, etc.) **Employment Type: CLT + Benefits:** * Business hours — Monday to Friday, 8:00 AM to 5:00 PM * Health and dental insurance * Life insurance * Meal allowance / Food voucher * Transportation voucher * Discount club * Access to Wellhub (gyms) and Mente Tranquila * Discounts on Positivo products * University partnership * And much more Minimum Education Level: Technical Course