Job Summary: Professional to handle collection routines, negotiation of outstanding invoices, customer service, and portfolio maintenance, requiring multitasking and organization. Key Highlights: 1. Performing multiple tasks simultaneously while focusing on the activity 2. Providing customer service (in person or by phone) 3. Negotiating outstanding invoices **Description:** Completed high school education; Intermediate-level Microsoft Office proficiency; Performing multiple tasks simultaneously while focusing on the activity; Prior experience in customer service (in person or by phone); Executing tasks related to customer collection routines; Negotiating outstanding invoices (using WhatsApp, email, and phone calls); Assisting creditors using the system's online instruction tool and phone calls; Handling inbound and outbound calls; Recording each contact according to the portfolio's predefined procedure; Performing tasks related to customer portfolio maintenance; Searching for unlocated processes; Conducting preventive outreach to ensure agreement compliance; Reviewing documents received from debtors; Archiving received documents in Neocob. 2512180202551925115
João Silva
Indeed · HR
João Silva
Indeed · HR
