Collections Supervisor

Description

Job Summary: Supervise collections teams, define strategies, and drive process improvements to optimize debt recovery and performance. Key Highlights: 1. Supervision of collections teams with a focus on results 2. Definition of strategies for process optimization 3. Leadership of teams for continuous performance improvement We have an opportunity for a **Collections Supervisor**!! If you are passionate about people and identify with the Collections field, **THIS POSITION IS FOR YOU!** At Fácil Resultado, you will supervise negotiation and debt recovery actions with customers. Analyze delinquency data to propose reduction actions and improvement strategies for the process. Supervise teams to enhance performance. **JOB RESPONSIBILITIES:** * Supervise collections teams; * Provide feedback to ensure achievement of established goals; * Define strategies jointly with teams to deliver results; * Generate improvements that optimize processes. **REQUIREMENTS:** * Experience leading call center teams; * Currently pursuing or completed undergraduate degree; * Proficiency in Microsoft Office suite. * Prior experience as a Collections Supervisor is a plus. **Working Hours:** * Monday to Friday, from 08:00 to 17:48 (with a 1-hour lunch break). **Salary:** * To be negotiated. **Benefits:** * Transportation Allowance or Fuel Assistance; * Meal/Meal Voucher (R$20.00 per day); * Pharmacy, Psychology, Restaurant, Education, Language Course, and Entertainment Benefits; * Daycare Assistance and Family Salary; * Birthday Day Off. \*Positions also available for persons with disabilities (PCD) Employment Type: Full-time, Permanent CLT Compensation: Starting from R$2\.500,00 per month Benefits: * Fuel Assistance * Daycare Assistance * Education Assistance * Partnered discounts and commercial agreements * Free parking * Meal Allowance * Meal Voucher * Transportation Allowance Experience: * Collections supervision (Preferred) Work Location: On-site