COLLECTION ASSISTANT

Description

Job Summary: The ABecker Group is seeking a professional to proactively contact delinquent customers, negotiate, and regularize outstanding financial obligations. Key Highlights: 1. Opportunity at a leading company in the real estate market 2. Responsible for credit negotiation and recovery 3. Work environment that values career development The **ABecker Group**, with over 10 years of experience in the real estate market, is synonymous with excellence in residential, commercial, and industrial subdivision and condominium projects. We are committed to valuing our employees and investing in their career development, fostering a high-quality work environment. **MAIN RESPONSIBILITIES:** * Proactively contact delinquent customers via multiple channels (phone, WhatsApp, e\-mail), negotiating payment terms and offering alternatives to resolve outstanding debts; * Send updated collection bills, contracts, and other necessary documents to resolve financial arrears; * Extract daily delinquency reports from the system, analyze outstanding balances, and prioritize collection actions based on established criteria; * Continuously update the management system with all information related to customer contacts, agreements reached, and negotiated payment deadlines; * Use WhatsApp and other communication channels to conduct collections and debt negotiations, sending reminders, payment agreements, and prompt responses to customer requests; * Receive and execute collection tasks assigned by the collection coordinator; * Monitor payment agreements made with customers, tracking compliance with agreed deadlines and amounts, performing follow\-ups as needed to ensure payments are made as agreed. **MANDATORY REQUIREMENTS:** * Completed high school education; * Currently pursuing technical or undergraduate studies in Business Administration or related fields (preferred); * Prior experience in collections; * Knowledge of negotiation techniques and credit recovery. **Working Hours** Monday to Thursday: 08:00 to 18:00; Friday: 08:00 to 17:00\. **Work Location** Helbor Dual Building \| Offices \& Corporate / Rua Expedicionário Holz, 550 \- América, Joinville \- SC, 89201\-740\. *This position is also open to people with disabilities (PCD).* Employment Type: Full-time CLT Benefits: * Medical assistance * Fuel allowance * Commercial partnerships and discounts * Meal voucher Work Mode: On-site