Job Summary: Responsible for ensuring governance and accuracy of sales force support processes, managing customer data, variable compensation, and commercial expenses. Key Highlights: 1. Ensure governance and accuracy of sales force support processes. 2. Manage customer master data and variable compensation calculation. 3. Continuously pursue process automation and service excellence. Responsible for ensuring governance and accuracy of sales force support processes, managing customer master data, variable compensation calculation, and commercial expense control (DVV). The mission is to ensure that registration policies, commissions, discounts, and contract terminations are executed in compliance, while also operationally managing the vehicle fleet, continuously pursuing process automation and excellence in supporting the commercial team. **Responsibilities and Duties** * Perform complete customer registration in SAP, collecting information, validating documents, and performing pre\-registration to prevent duplicates and ensure database integrity. * Conduct periodic maintenance and cleansing of customer master data, correcting registration and tax inconsistencies to ensure smooth billing. * Calculate and process variable compensation, consolidating sales bases and applying commercial rules to ensure correct and timely payment. * Analyze and validate commission payment discrepancies, addressing root causes of calculation or configuration errors to ensure sales force satisfaction. * Analyze discount requests, verifying their legitimacy per commercial policy to approve or reject them with justification. * Operationalize and formalize contract termination processes, handling system deactivation, recovery of materials/assets, and resolution of outstanding financial matters. * Coordinate fleet management operations, monitoring traffic fines, fuel cards, and maintenance scheduling to ensure sales representatives' productivity. * Develop and update Standard Operating Procedures (SOPs) for all areas under responsibility, ensuring internal knowledge retention. * Handle service tickets related to area processes, ensuring compliance with policies and SLAs. **Requirements and Qualifications** **Mandatory Requirements** * Bachelor's degree completed in Administration, Engineering, or related fields. * Prior experience in variable commission calculations, customer database cleansing, and KPI and performance tracking. * Participation in process improvement projects. * Knowledge of SAP and service tools (ServiceNow). * Familiarity with LGPD. * Intermediate Office package: Excel **Desirable Requirements** * Experience implementing continuous improvement methodologies. * Intermediate Office package: Power BI **Additional Information** ***We currently have 2 openings for this position and are seeking top talents to join our team!*** **We care about our Talents’ well-being and offer benefits such as:** * Work Schedule: Hybrid (3 days per week onsite in Joinville). * Flexible working hours; * Meal allowance; * Year-end bonus; * Health insurance; * Dental insurance; * Life insurance; * Private pension plan; * Wellhub (formerly Gympass); * Birthday day off; * Citizen company: extended maternity and paternity leave. * Discount on our products; * Annual bonus (profit sharing); * Up to 50% discount on medications; * Health programs. With over 80 years in the market, we are a Brazilian multinational leader in construction solutions, with strong international presence and nearly 5,000 professionals operating across 5 countries. What drives us is our purpose: to care for water to transform people’s quality of life in the communities where we operate. Our team consists of people who embrace this same purpose, and together we rank among the best multinationals to work for in Latin America — according to the Great Place to Work 2024\-2025 ranking. We value a diverse team within a multicultural, respectful, and inclusive environment that maximizes your talent. We believe our strongest connection is with people, and here, you are free to be who you are. Do you feel this connection? Join our team! Click here and follow\-us on LinkedIn.
João Silva
Indeed · HR
João Silva
Indeed · HR
