Junior Quality Analyst

Description

Job Summary: Opportunity for a Junior Quality Analyst at a technology company focused on innovative solutions, seeking an engaged professional to work on continuous improvement. Key Highlights: 1. Conduct customer satisfaction surveys and identify improvement opportunities 2. Analyze results and prepare reports 3. Interact with the technical team and audit support tickets **We have an amazing opportunity for a Junior Quality Analyst \- Joinville/SC.** Positivo S\+ is a technology company focused on innovative solutions for various sectors. We seek a team of engaged and passionate professionals committed to making a difference. **If, like us, you believe you can make a difference, join our team and grow with us!** **Main Responsibilities**: * Manage customer satisfaction surveys and identify improvement opportunities. * Collaborate directly with the Field Service and Service Desk teams. * Analyze monthly results and prepare reports (booking). * Interact with the technical team to drive improvements and alignment. * Conduct audits of technical support tickets. **Mandatory Requirements**: * Analytical mindset to handle surveys and operational results. * Organizational skills to document processes and prepare reports. * Strong communication skills and diplomacy when interacting with the technical team. * Proactivity in proposing improvements and resolving issues. **Employment Type: CLT \+ Benefits**: * Business hours schedule \- Monday to Friday, 8:00 AM to 5:00 PM. * Medical and dental insurance plans. * Life insurance. * Meal allowance / Food voucher. * Transportation voucher. * Discount club. * Access to Wellhub (gyms) and Mente Tranquila. * Discounts on Positivo products. * University partnership. * And much more. **If you identify with this position and want to grow with Positivo S\+, apply now and join our team!** Minimum Education Level: Bachelor's Degree