Junior Customer Service Analyst

Description

Job Summary: You will be a key member of the team responsible for ensuring customer satisfaction and retention, proactively managing demands to deliver agile solutions. Key Highlights: 1. Proactively and efficiently manage customer demands 2. Directly collaborate with the sales team on delivery negotiations 3. Ensure customer satisfaction and retention You will be a key member of the team responsible for ensuring customer satisfaction and retention. Your primary mission will be to proactively and efficiently manage demands, issues, and needs raised by customers, ensuring agile solutions and a positive experience in every interaction. **Responsibilities and Duties** * Execute order management to guarantee the service level required for each customer profile; * Monitor KPIs – Conversion Rate, Aging, and order cycle – proactively implementing effective corrective actions; * Directly collaborate with the sales team on delivery negotiations and customer service predictability; * Ensure execution of the business strategy in ATP processing; * Responsible for updating documentation of customer service rules. **Requirements and Qualifications** **Mandatory Requirements** * Currently pursuing a Bachelor’s degree, preferably in Business Administration, Economics, Production Engineering, or Process Engineering; * Advanced Excel (Power Query/Functions); * Power BI; **Desirable Requirements** * Knowledge of SAP SD/MM modules; * Experience in portfolio management. **Additional Information** **We care about the well-being of our Feras and offer benefits such as:** * Work Schedule: Hybrid (3 days per week onsite). * Meal Allowance; * Year-end bonus; * Health Insurance; * Dental Insurance; * Life Insurance; * Private Pension; * Wellhub**;** * Birthday Day Off; * Citizen Company: extended maternity and paternity leave. * Discount on our products; * Annual Bonus (Profit Sharing); * Up to 50% discount on medications; * Health programs. With over 80 years in the market, we are a Brazilian multinational leader in construction solutions, with strong international presence and nearly 5,000 professionals operating across 5 countries. What drives us is our purpose: to care for water to transform people’s quality of life in the communities where we operate. Our team consists of people who embrace this same purpose, and together we rank among the best multinationals to work for in Latin America – according to the Great Place to Work 2024\-2025 ranking. We value a diverse team within a multicultural, respectful, and inclusive environment that empowers your talent. We believe our strongest connection is with people—and here, you are free to be yourself. Do you feel this connection? Join our team! Click here and follow\-us on LinkedIn.