Your mission will be: Execute and ensure satisfaction of category A customers, breaking down requests to the operation. Main activities: Work on daily scheduling; Register rates, as well as review commercial proposals and service provider contracts; Analyze and verify services to be billed to the customer; Issue preliminary billing for services provided, including storage, insurance, and other services related to import, export, and domestication processes, according to the conditions established in each customer's contract or commercial proposal; Monitor contract validity and adjustments, supporting the sales team in communications related to renegotiation. Issue invoices and billing slips for sending to customers, as well as perform transmission of billing files to the bank; Issue invoices and debit notes related to shared and specific services for each customer. Perform daily billing closing. Organize and control digital fiscal documents and contracts of customers. Prepare and update daily billing control spreadsheets; Propose continuous improvements in processes, focusing on quality and customer service; Compliance with the Code of Conduct, administrative, technical, socio-environmental, and safety standards; Act with responsibility and professional demeanor in customer service. Requirements: Minimum education: Completed Higher Education Knowledge of Excel; SAP system knowledge Have good analytical skills and business vision. Benefits Tecadi Benefits Medical and Dental Plans No monthly fee, offering access to quality medical and dental care. HSPW – Mental and Nutritional Health Psychological and nutritional support, emotional and physical well-being for employees. On-site Cafeteria Convenience of meals at the workplace. Flash Card Food Allowance * Fuel Allowance Life Insurance Coverage for unforeseen events, providing greater security for employees. Own Parking Easy access to the workplace, with available parking spaces for employees. Citizen Company Maternity Leave Extension of maternity leave up to 180 days (6 months), in addition to the legal period of 120 days, allowing more time to care for the newborn. Paternity Leave ‍‍ Extension of paternity leave up to 20 days (in addition to the 5 days provided by law), giving fathers more time to accompany their child's early development. SESC Agreement Benefit of access to SESC, with leisure, culture, health, and education options for employees and their dependents. We value inclusion! We have openings for PWDs (People with Disabilities). Join us and contribute to our success!