SENIOR INFRASTRUCTURE ANALYST

Description

**About MV** We are the third-largest IT company in Brazil. We support healthcare organizations—from management structuring to building an innovation culture. With a mission to make the healthcare sector more efficient and digital, MV has consistently contributed to the advancement of Digital Health by delivering innovative solutions that have transformed the landscape of hundreds of institutions. **Our Way of Being** Shared across all our business areas and all regions where we operate, “Our Way of Being” drives us toward a high-performance culture achieved through employee engagement. This detailed strategy is the soul of our institution and must serve as a permanent source of guidance and inspiration for all institutional decisions. **Remote position for residents of Southern or Southeastern Brazil.** **What is the challenge of this role?** Handle service tickets, incidents, requests, and technical demands from remote clients, in accordance with established SLAs; Operate and maintain virtualization environments (VMware, Hyper\-V or similar); Operate and manage Microsoft infrastructure, including Windows Server, Active Directory, DNS, DHCP, GPO, File Server, and Microsoft 365; Administer storage, backup, and disaster recovery solutions; Perform advanced troubleshooting on servers, systems, and critical services; Support network-related demands, including connectivity, VPN, switches, routers, and VLANs; Implement and reinforce information security best practices, such as access control, hardening, antivirus, firewall, and compliance; Identify opportunities for improvement in client environments, proposing preventive and evolutionary solutions; Maintain up-to-date technical documentation, operational procedures, and service records; Collaborate effectively with internal teams and clients, ensuring clear and professional communication. **What we expect from you:** Experience supporting remote clients, advanced service desk, or MSP operations; Solid knowledge of virtualization technologies; Experience in corporate Microsoft environments; Knowledge of storage, backup, and business continuity; Strong understanding of networking and information security; Experience analyzing and resolving complex incidents; Excellent organizational skills, demand prioritization, and SLA focus. **Not required, but highly desirable:** Experience in managed service providers (MSPs); Microsoft, VMware, Cisco, or similar certifications; Knowledge of Linux and cloud computing (Azure/AWS); Experience with monitoring tools and ITSM platforms. **What you’ll find with us:** * Daycare allowance; * Eyeglass allowance; * Ben.up; * Benefits club; * Pharmacy discount; * Birthday day off; * Gympass; * Health and dental plans; * Life insurance; * Meal and/or food allowance (extended during vacations); * Certifications and training; * Corporate university; * And much more! MV is an equal opportunity employer. We believe differences make people unique. Therefore, all qualified candidates—regardless of race, color, religion, age, gender, nationality, disability, or family composition—are welcome. We’d love to meet you. Join our team. **\#TimeMV \#VemserMV \#Nossojeitodeser \#LI\-Onsite**