Operations Analyst

Description

Job Summary: Act as the liaison between corporate headquarters and resorts, ensuring operations are aligned with strategy and contributing to continuous improvement of operational results. Key Highlights: 1. Support to the Operational Directorate and management of strategic initiatives. 2. Monitoring of KPIs and suggestion of improvement actions. 3. Identification and proposal of improvements in operational processes. **Job Description** Do you know Amarante? We are a hotel management company that places innovation among our key differentiators. We lead the management of nationally and internationally recognized developments, such as Salinas Resorts and Japaratinga Lounge Resort. Our team comprises diverse individuals eager to learn, deliver results, and—of course—balance productivity with quality of life. We believe in intrapreneurship—that is, every person is invited to bring their knowledge, purpose, and unique approach to make a difference daily. What do we expect from the Operations Analyst? Do you hold a completed undergraduate degree in Business Administration, Accounting, Hotel Management, Engineering, or related fields? Do you have at least three years of experience in the hospitality industry, directly or indirectly involved in hotel operations? Are you proficient in Google Workspace tools, such as Calendar, Drive, Gmail, Presentations, and Spreadsheets? Have you worked with or are familiar with management methodologies such as PDCA, OKR, or GTD? Are you familiar with continuous improvement methodologies like Lean and enjoy identifying opportunities to optimize processes? Do you have experience analyzing and monitoring KPIs, and familiarity with advanced Excel, Power BI, or other BI platforms? Have you used project management tools such as Asana, Smartsheet, or similar? Are you skilled in interpersonal relationships, collaborative work, and supporting leadership? Are you available for travel and to serve as the liaison between corporate headquarters and resorts? Then it’s your time to join the Amarante team! What challenge will you face here? The main challenge will be acting as the liaison between Corporate and resorts, ensuring operations and processes align with Amarante’s strategy. You will support the Corporate Operational Directorate in daily tasks, project follow-up, and group-level strategic initiative management—including OKRs, PDCA, Lean, and NPS—directly contributing to continuous improvement of operational results. What are the routine responsibilities of the Operations Analyst? * Serve as the focal point supporting the Corporate Operational Directorate, tracking actions, projects, and strategic initiatives; * Monitor small and medium-sized projects alongside resort teams, ensuring execution complies with the defined project management methodology; \- Monitor guest satisfaction indicators (NPS), suggesting improvement actions in partnership with Quality, Product, and resort teams; * Analyze and monitor departmental and resort performance indicators, supporting strategies for continuous optimization of results; * Participate in Management RARs (Results Monitoring Meetings), tracking action plans and supporting execution via PDCA; * Act as the interface between resorts and corporate departments, ensuring implementation of established standards (ESG, People, Experience, Product, Controlling, among others); * Identify and propose improvements in operational processes, focusing on efficiency, sustainability, and Lean practices; * Support the Operational Management team in procurement processes for utensils and linens, monitoring pre-opening schedules and deadlines; * Manage the strategic distribution of linens and utensils across resort areas, ensuring quality standards in final installation; And what do we offer the Operations Analyst? In addition to competitive remuneration, you’ll find a relaxed environment, a diverse team, outstanding results, and numerous opportunities to learn and grow. Flexible Card (Meals + Transportation + Home Office); Health Insurance with access to Wellhub (Gympass); Dental Plan; TotalPass; Accommodation Discount; Variable Compensation; Workplace Gymnastics, Shiatsu Massage, and Yoga; Life Insurance; Childcare Assistance; Extended Maternity/Paternity Leave; Benefício Pipa (Support network for new families); Happy Day, Happy Hour, and Birthday Gift; Healthy Snack; Manicure; Petlove Pet Health Insurance. Did you know Amarante is committed to Diversity and Inclusion? Here, we value all forms of diversity and want everyone to feel comfortable being their authentic selves. At Amarante, all people are warmly welcome to apply—regardless of gender, age, sexual orientation, ethnicity, disability, origin, or any other characteristic. We believe diverse teams help us grow more and better! General Information **Number of Openings** 1 Opening **Location** RECIFE **Hierarchical Level** Analyst **Contract Type** Permanent **Publication Period** 5 Hours