Job Summary: The Soitic Group is seeking a Technical Support Assistant to provide customer support, resolve technical issues, assist with hardware and software installation, document interactions, and stay up-to-date with emerging technologies. Key Highlights: 1. Technical support to customers via phone, email, and chat 2. Resolution of technical issues and provision of effective solutions 3. Collaboration with the development team to improve products The Soitic Group is looking for a Technical Support Assistant to join its team. If you are passionate about technology, this opportunity is for you! ***Responsibilities:*** \- Provide technical support to customers via telephone, email, and online chat; \- Resolve technical issues and provide effective solutions; \- Assist customers with hardware and software installation and configuration; \- Document and track all issues, solutions, and customer interactions; \- Collaborate closely with the development team to identify bugs and improve products; \- Stay up-to-date with the latest trends and technologies related to technical support. ***Benefits:*** Health insurance, dental insurance, Wellhub, nutritionist, birthday day off, workplace fitness classes, life insurance, flexible benefits (meal and transportation). Employment Type: Direct Hire (CLT) Salary: R$1\.600,00 \- R$1\.800,00 per month