Technical Support

Description

Job Summary: B2B Technical Support Analyst for corporate client support, providing specialized assistance and ensuring excellence in customer experience. Key Highlights: 1. Remote and/or on-site support for corporate clients 2. Fault diagnosis and user guidance 3. Guaranteeing prompt resolution of service requests and service excellence We are seeking a B2B Technical Support Analyst to provide corporate client support, delivering specialized technical assistance, ensuring prompt resolution of service requests, and maintaining excellence in customer experience. The professional will be responsible for conducting remote and/or on-site support, diagnosing faults, guiding users, and ensuring compliance with established deadlines and SLAs. Requirements: Prior experience in technical support for corporate clients (B2B) Networking knowledge Experience with opening, logging, and tracking service requests (SLA) Knowledge of remote access tools and support software Ongoing or completed technical or undergraduate degree in IT, Networking, or related fields. Benefits: * Salary negotiable; * Meal allowance; * Transportation allowance; * Birthday Day Off; * iFood Club benefits.