Description: * Completed degree in Administration, Quality Management, or Process Management; * Proficiency with diagramming tools (e.g., Bizagi); * Specialization or courses in project management; * Professional experience in process quality; * Proficiency with presentation tools, Canva, PowerPoint, and Office suite. * Create SOPs and flowcharts for business areas; * Collect, analyze, and monitor process quality data; * Participate in preparing reports, presentations, and monitoring performance indicators for service delivery and projects; * Management of satisfaction indicators; * Train employees on new processes and quality standards. 2512190202551768684