Customer Service Assistant

Description

Job Summary: We are seeking innovative professionals who enjoy working in a modern and dynamic environment, contributing to improving more people's lives through customer service and support in clinical research. Key Highlights: 1. Customer service in clinical research 2. Modern and dynamic environment 3. Focus on innovation and leadership To join our team, we seek professionals eager to contribute to our mission of **improving the lives of an increasing number of people.** If you possess an innovative mindset, think outside the box, and enjoy working in a modern and dynamic environment, this opportunity is for you. Join us on this journey. **\#JoinSynvia** **Responsibilities and Duties** **We count on you to:** * Provide customer service via ticketing tools such as WhatsApp and Chat, clarifying doubts and delivering necessary guidance; * Analyze profiles of customers eligible for participation in clinical research studies; * Schedule interested customers for recruitment into clinical research studies; * Respond to emails and follow up on pending items; * Record information, requests, and complaints in the system; * Open tickets for problem resolution using the designated tool; **Requirements and Qualifications** **What we seek:** * Completed high school education * Experience in customer service * Experience in patient and/or healthcare customer service is a plus **Additional Information** **Work Unit:** * Paulínia/SP. **Work Schedule:** 5 days/2 days off \- Mon/Fri \- 08:00 to 17:00 **Benefits offered:** * Transportation Allowance; * Parking (subject to availability); * Health Insurance with no monthly fee for the employee, including co-payment for exams and consultations; * Dental Insurance with co-payment for the monthly fee; * Life Insurance at no cost to the employee; * Flexible Meal/Voucher Allowance; * Pharmacy Partnership; * Synvia Partnership Club (Educational Institutions, Language Schools, Leisure, and Culture); * SESC Partnership; * Physical Wellness Program \- TotalPass; * Day Off – Healthcare Professionals; * Childcare Assistance (per internal policy). We are a company with a youthful, innovative culture, passionately committed to our mission of **improving the lives of an increasing number of people.** Present in Campinas, Paulínia, and São Paulo, we support the pharmaceutical industry in developing and registering new medications and provide diagnostic services to laboratories across Brazil. **OUR WAY OF WORKING** With 20 years of experience in health and technology and over 800 employees, our culture is guided by core values: **integrity; leadership; and innovation and excellence**. We believe in the positive impact of our work through our teams and services; therefore, we encourage professional development among our employees and offer Internship, Apprenticeship, and Career Acceleration Programs. Do you identify with Synvia? Let’s improve the lives of an increasing number of people—together?