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Jardim dos Calegaris, Paulínia - SP, 13140-000, Brazil","infoId":"6452320671590512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Bilingual Support Analyst","content":"**Requirements / Required Knowledge:**\n\n* Maintain the technology park (hardware and software) by providing technical support to users on-site and remotely.\n* Keep the inventory of equipment and peripherals up to date.\n* Receive, analyze, register, and resolve incidents and requests.\n* Create and maintain updated technical documentation and procedures for the area.\n* Install, configure, and resolve incidents related to computers (desktops and laptops).\n* Install and resolve incidents related to factory equipment (scanners, scales, thermal printers).\n* Open external tickets related to outsourced IT services and warranty services with manufacturers.\n* Install and configure systems.\n* Install, configure, and resolve incidents related to videoconferencing equipment.\n* Install, configure, and resolve incidents related to smartphones.\n* Install, configure, and resolve incidents related to Wi\\-Fi antennas and networks.\n* Act as the local point of contact for the Infrastructure team when on-site support is needed at facilities.\n\n**Required Knowledge:**\n\n* Experience in **microcomputer support (general infrastructure, hardware, software, and user support).**\n* Completed or ongoing Bachelor's degree in Information Technology\n* Experience with IT maturity frameworks: ITIL, COBIT.\n* **Advanced English** for conversation, which will be essential.\n\n**Additional Information:**\n\n* Work location: Sumaré \\- SP.\n\n \n\nMinimum Education Level: Bachelor's Degree \n\n \n\nDesired Education:* Information Technology, Bachelor's Degree","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764087553000","seoName":"bilingual-support-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-itapira/cate-network-sys-admin/bilingual-support-analyst-6452320671590512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"d71a8a7c-a648-4586-a810-930381b1657d","sid":"bff1fa34-1c88-40bb-992e-1818b6cc1edc"},"attrParams":{"summary":null,"highLight":["Bilingual support role","ITIL and COBIT experience required","Install and configure IT systems"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Paulínia,São Paulo","unit":null}]},"addDate":1764087552468,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4253","location":"R. Cel. Leitão, 506 - Centro, Mogi Mirim - SP, 13800-002, Brazil","infoId":"6382299873305712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Junior Support Analyst","content":"As a Junior Support Analyst, you will be responsible for providing technical support, recording and \nprioritizing user requests. You will resolve incidents, diagnose hardware, \nsoftware, and network issues, and document solutions. Requires experience with ITSM tools, system \ninstallation and configuration, security practices, as well as knowledge of networking, printer troubleshooting, and familiarity with ITIL.\nDESIRABLE KNOWLEDGE:\nAbility to receive, register, classify, and prioritize user requests.\n Competence in taking effective actions to resolve incidents and service requests, as well as answering general inquiries.\n Performs data collection of medium or low complexity under guidance.\n Writes and documents ideas and solutions clearly and comprehensibly / Ticket Classification \n Familiarity with operating systems \n Ability to diagnose and resolve hardware issues on workstations and peripheral devices.\n Experience with ITSM tools to log and track requests.\n Basic knowledge of networks (TCP/IP, DNS, DHCP, Firewall, Proxy, Gateway)\n Ability to install, configure, and update applications and systems.\n Knowledge of security practices, such as antivirus, firewalls, and password management.\n Ability to resolve issues related to specific software used by the organization (e.g., office suites, ERP systems).\nKnowledge in printer troubleshooting\n Knowledge in AI \n Basic English skills \n Basic knowledge of ITIL Foundation Ability to manage and optimize cloud environments (AWS, Microsoft Azure, Google Cloud Platform), including service migration and cloud resource administration to ensure efficiency and security\nProficient in using and configuring monitoring tools such as Zabbix, Nagios, and SolarWinds for effective infrastructure management, with the ability to proactively identify and resolve performance issues.\n \n\nMinimum Education: Technical Course \n\n \n\nDesired Qualification:* Computer Science, Technical Course\n\n\nLanguages:* English (Basic)\n\n \n\n* Meal Allowance / Food Voucher\n* Transportation Allowance\n* Sul América Medical Plan (Optional)\n* Life Insurance - 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Network Sys Admin in Itapira
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Junior Infrastructure Analyst64844627880193120
Indeed
Junior Infrastructure Analyst
Somnis is assisting **Edge Connection in hiring a Junior Infrastructure Analyst**, responsible for ensuring the availability and performance of corporate platforms. You will provide support and administration for critical environments, including VMware clusters, Veeam backup servers, Active Directory, and Microsoft 365. **Requirements:** * Local support for VMware clusters: troubleshooting, maintenance, and configuration adjustments. * Administration of Veeam servers: monitoring backup jobs, generating reports, and managing retention policies. * Active Directory management: users, groups, GPOs, and Microsoft 365 accounts. * Support for Veeam clients on workstations and servers. * Participation in system upgrades, documentation, and continuous process improvement. * Collaboration with other IT teams to ensure service availability. * Basic knowledge of VMware virtualization (vSphere, ESXi). * Experience with Veeam backup solutions (configuration and monitoring). * Active Directory administration (users, groups, GPOs). * Familiarity with Microsoft 365/O365 (accounts, licenses). * Strong communication skills and ability to work effectively in a team. **Desirable:** * Experience with cloud virtualization environments (AWS, Azure) — competitive advantage. * VMware (VCP, VCE) or Veeam certifications — knowledge differentiator. * Scripting knowledge (PowerShell, Bash) — for task automation. * Experience in server migration projects — planning capability. * Knowledge of security policies and compliance — alignment with corporate standards. **Employment type: CLT** **Salary: BRL 3,000.00** **Working hours: Monday to Friday, from 09:00 to 18:00 — with a 1-hour lunch break.** Job type: Full-time CLT Compensation: BRL 2,500.00 – BRL 3,000.00 per month Benefits: * Meal voucher * Transportation voucher Selection questions: * Do you have hands-on experience with VMware (vSphere/ESXi)? * Have you worked with Veeam Backup & Replication (job configuration or monitoring)? * Do you have experience administering Active Directory (users, groups, and GPOs)? * Have you administered Microsoft 365 (O365) accounts and licenses? * Do you hold certifications or have experience with cloud environments (AWS or Azure)? * Are you available to work 100% on-site in Campinas/SP? * Is your salary expectation aligned with the offered range (BRL 2,500 – BRL 3,000)? Work location: On-site
R. Ari Coelho, 394 - Lot. Alphaville Campinas, Campinas - SP, 13098-410, Brazil
R$2,500-3,000/month
IT Support Analyst [MOGI-GUACU]64737637196291121
Indeed
IT Support Analyst [MOGI-GUACU]
You will be responsible for remote and on-site support, installation, configuration, customization, and management of computing resources (hardware and software), including equipment upgrades and/or new software, programs, applications, system modules, computerized systems, and their derivatives (versions, releases, and patches), as well as supporting communication networks and assisting users with questions regarding standard market applications, among other duties; Responsibilities: * Identify and resolve, both reactively and proactively, potential issues with IT equipment; * Assess the condition of IT equipment; * Support the CONTRACTOR’s users during in-person meetings, teleconferences, and videoconferences, including setup and arrangement of equipment; * Perform on-site interventions to resolve incidents or service requests, or to conduct inspections; * Assemble network cables and perform basic verification and identification of UTP cabling infrastructure issues; * Identify and resolve problems related to network connection points; * Implement network resource sharing; identify issues in UTP cabling infrastructure; * Support troubleshooting of physical LAN, WAN, and WLAN issues within a heterogeneous environment containing hubs and switches; * Install, replace, and substitute defective IT equipment and components provided and funded by the CONTRACTOR, provided such equipment is outside its warranty period. * Install, update, and configure antivirus security systems and supported Operating Systems (O.S.), currently Windows and Chrome, and any other O.S.; * Configure and install software on computers, notebooks, and tablets; * Remove previous versions and configure the new virtual environment (formatting) as defined by the CONTRACTOR; * Reconfigure existing equipment and software; * Install and configure workstations and printers; * Support basic operations involving computers, printers, peripherals, and accessories at the respective DE (Department/Division) and its UEs (Units); * Install network interface cards and update drivers; * Replace IT consumables such as ink cartridges and toner (supplied by the CONTRACTOR); * Perform data loading, purging, and transfer across storage media; * Execute data security actions including: backup, recovery, virus detection, disinfection of media and files, among others; * Identify and resolve problems, failures, and technical non-conformities affecting deployed or newly integrated computing resources (hardware and software); * Assist School Units in identifying, describing, and managing the warranty claim process with equipment or service providers under active warranty. Requirements * Completed undergraduate degree; * Experience in remote and on-site IT support; * Willingness to use personal vehicle.
Praça Rui Barbosa, 71 - Centro, Mogi Guaçu - SP, 13840-029, Brazil
Negotiable Salary
IT Support Analyst [MOGI-MIRIM]64737637276418122
Indeed
IT Support Analyst [MOGI-MIRIM]
You will be responsible for remote and on-site support, installation, configuration, customization, and management of computer resources (hardware and software), including equipment upgrades and/or new software, programs, applications, system modules, computerized systems, and their derivatives (versions, releases, and patches), as well as supporting communication networks, assisting users with questions regarding standard market applications, among other duties; Responsibilities: * Identify and resolve potential IT equipment issues, both reactively and proactively; * Assess the condition of IT equipment; * Support the CONTRACTOR’s users during in-person meetings, teleconferences, and videoconferences, including setup and arrangement of equipment; * Perform fieldwork to resolve incidents or service requests, or to conduct inspections; * Assemble network cables and perform basic verification and identification of UTP cabling infrastructure issues; * Identify and resolve problems related to network points; * Implement network resource sharing; identify issues in UTP cabling infrastructure; * Support physical troubleshooting of LAN, WAN, and WLAN in a heterogeneous environment containing hubs and switches; * Install, replace, and substitute defective IT equipment and parts provided and funded by the CONTRACTOR, provided such equipment is outside warranty coverage. * Install, update, and configure antivirus security systems and supported Operating Systems (O.S.), currently Windows and Chrome, as well as any other O.S.; * Configure and install software on computers, notebooks, and tablets; * Remove previous versions and configure the new virtual environment (formatting) as defined by the CONTRACTOR; * Reconfigure existing equipment and software; * Install and configure workstations and printers; * Support basic operations on computers, printers, peripherals, and accessories at the respective DE (Department/Division) and its UEs (Units); * Install network interface cards and update drivers; * Replace IT consumables such as ink cartridges and toner (supplied by the CONTRACTOR); * Perform data loading, purging, and transfer across storage media; * Execute data security actions such as backup, recovery, virus detection, disinfection of media and files, among others; * Identify and resolve technical problems, failures, and non-conformities presented by computer resources (hardware and software) in use or during integration; * Assist School Units in identifying, describing, and managing warranty claim workflows with equipment or service providers holding active warranties. Requirements * Completed undergraduate degree; * Experience in IT support, both remote and on-site; * Willingness to use personal vehicle
R. Cel. Leitão, 506 - Centro, Mogi Mirim - SP, 13800-002, Brazil
Negotiable Salary
IT Support Analyst [Amapro]64595787191683123
Indeed
IT Support Analyst [Amapro]
You will be responsible for remote and on-site support, installation, configuration, customization, and management of computing resources (hardware and software), including equipment upgrades and/or new software, programs, applications, system modules, computerized systems and their derivatives (versions, releases, and corrections), as well as handling communication networks, supporting users with questions regarding standard market applications, among others; Responsibilities: * Detect and resolve, in a corrective and preventive manner, potential issues in IT equipment; * Verify the condition of IT equipment; * Support the CONTRACTOR's users during in-person meetings, teleconferences, and videoconferences by organizing and setting up equipment; * Perform fieldwork to resolve incidents or service requests, or to conduct inspections; * Fabricate network cables and perform basic verification and identification of UTP cabling infrastructure issues; * Identify and resolve issues related to network points; * Implement sharing of network resources; identify problems in UTP cabling infrastructure; * Support troubleshooting of physical issues in LAN, WAN, and WLAN within a heterogeneous environment containing hubs and switches; * Install, replace, and substitute IT equipment and defective parts provided and funded by the CONTRACTOR, provided such equipment is out of warranty; * Install, update, and configure Antivirus security systems and supported Operating Systems (O.S.)—currently Windows and Chrome—and any other O.S.; * Configure and install software on computers, notebooks, and tablets; * Remove previous versions and configure the new virtual environment (formatting) defined by the contractor; * Reconfigure existing equipment and software; * Install and configure workstations and printers; * Support basic operations on computers, printers, peripherals, and accessories within the respective DE allocation and its UEs; * Install network cards and update drivers; * Replace computer supplies such as ink cartridges and toner (provided by the CONTRACTOR); * Perform data loading, purging, and transfer on storage media; * Execute data security actions such as: backup, recovery, virus detection, disinfection of media and files, among others; * Identify and resolve problems, failures, and technical non-conformities presented by computing resources (hardware and software) in use or during integration; * Assist School Units in identifying, describing, and managing warranty claim processes with equipment or service providers under active warranty Requirements * Completed higher education * Experience in IT support, both remote and on-site. * Availability to use personal vehicle
Praça Monsenhor João Batista Lisboa, 150 - Centro, Amparo - SP, 13900-080, Brazil
Negotiable Salary
IT Support Analyst [Aguaí]64582172098946124
Indeed
IT Support Analyst [Aguaí]
You will be responsible for remote and on-site support, installation, configuration, customization, and management of computing resources (hardware and software), including equipment upgrades and/or new software, programs, applications, system modules, computerized systems and their derivatives (versions, releases, and corrections), as well as handling communication networks, supporting users with questions regarding standard market applications, among others; Responsibilities: * Detect and resolve, in a corrective and preventive manner, potential issues in IT equipment; * Check the condition of IT equipment; * Support the CONTRACTOR's users during in-person meetings, teleconferences, and videoconferences by organizing and setting up equipment; * Work on-site to resolve incidents or service requests, or to conduct inspections; * Fabricate network cables and perform basic verification and identification of UTP cabling infrastructure problems; * Identify and resolve issues related to network points; * Implement sharing of network resources; identify problems in UTP cabling infrastructure; * Support troubleshooting of physical LAN, WAN, and WLAN issues within a heterogeneous environment containing hubs and switches; * Install, replace, and substitute IT equipment and defective parts provided and funded by the CONTRACTOR, provided such equipment is out of warranty; * Install, update, and configure antivirus security systems and supported Operating Systems (O.S.)—currently Windows and Chrome—and any other O.S.; * Configure and install software on computers, notebooks, and tablets; * Remove previous versions and configure the new virtual environment (formatting) defined by the contractor; * Reconfigure existing equipment and software; * Install and configure workstations and printers; * Support basic operations on computers, printers, peripherals, and accessories within the respective DE and its UEs; * Install network cards and update drivers; * Replace computer supplies such as ink cartridges and toners (provided by the CONTRACTOR); * Perform data loading, purging, and transfer on storage media; * Execute data security actions such as: backup, recovery, virus detection, disinfection of media and files, among others; * Identify and resolve issues, failures, and technical non-conformities presented by computing resources (hardware and software) in use or during integration; * Assist School Units in identifying, describing, and managing warranty claim processes with equipment or service providers under active warranty Requirements * Completed higher education * Experience in IT support, both remote and on-site.
R. Maj. Braga, 794 - Centro, Aguaí - SP, 13860-000, Brazil
Negotiable Salary
Bilingual Support Analyst64523206715905125
Indeed
Bilingual Support Analyst
**Requirements / Required Knowledge:** * Maintain the technology park (hardware and software) by providing technical support to users on-site and remotely. * Keep the inventory of equipment and peripherals up to date. * Receive, analyze, register, and resolve incidents and requests. * Create and maintain updated technical documentation and procedures for the area. * Install, configure, and resolve incidents related to computers (desktops and laptops). * Install and resolve incidents related to factory equipment (scanners, scales, thermal printers). * Open external tickets related to outsourced IT services and warranty services with manufacturers. * Install and configure systems. * Install, configure, and resolve incidents related to videoconferencing equipment. * Install, configure, and resolve incidents related to smartphones. * Install, configure, and resolve incidents related to Wi\-Fi antennas and networks. * Act as the local point of contact for the Infrastructure team when on-site support is needed at facilities. **Required Knowledge:** * Experience in **microcomputer support (general infrastructure, hardware, software, and user support).** * Completed or ongoing Bachelor's degree in Information Technology * Experience with IT maturity frameworks: ITIL, COBIT. * **Advanced English** for conversation, which will be essential. **Additional Information:** * Work location: Sumaré \- SP. Minimum Education Level: Bachelor's Degree Desired Education:* Information Technology, Bachelor's Degree
Rua Oscar Seixas de Queiroz, 97 - Jardim dos Calegaris, Paulínia - SP, 13140-000, Brazil
Negotiable Salary
Junior Support Analyst63822998733057126
Indeed
Junior Support Analyst
As a Junior Support Analyst, you will be responsible for providing technical support, recording and prioritizing user requests. You will resolve incidents, diagnose hardware, software, and network issues, and document solutions. Requires experience with ITSM tools, system installation and configuration, security practices, as well as knowledge of networking, printer troubleshooting, and familiarity with ITIL. DESIRABLE KNOWLEDGE: Ability to receive, register, classify, and prioritize user requests. Competence in taking effective actions to resolve incidents and service requests, as well as answering general inquiries. Performs data collection of medium or low complexity under guidance. Writes and documents ideas and solutions clearly and comprehensibly / Ticket Classification Familiarity with operating systems Ability to diagnose and resolve hardware issues on workstations and peripheral devices. Experience with ITSM tools to log and track requests. Basic knowledge of networks (TCP/IP, DNS, DHCP, Firewall, Proxy, Gateway) Ability to install, configure, and update applications and systems. Knowledge of security practices, such as antivirus, firewalls, and password management. Ability to resolve issues related to specific software used by the organization (e.g., office suites, ERP systems). Knowledge in printer troubleshooting Knowledge in AI Basic English skills Basic knowledge of ITIL Foundation Ability to manage and optimize cloud environments (AWS, Microsoft Azure, Google Cloud Platform), including service migration and cloud resource administration to ensure efficiency and security Proficient in using and configuring monitoring tools such as Zabbix, Nagios, and SolarWinds for effective infrastructure management, with the ability to proactively identify and resolve performance issues. Minimum Education: Technical Course Desired Qualification:* Computer Science, Technical Course Languages:* English (Basic) * Meal Allowance / Food Voucher * Transportation Allowance * Sul América Medical Plan (Optional) * Life Insurance - MetLife * Total Pass
R. Cel. Leitão, 506 - Centro, Mogi Mirim - SP, 13800-002, Brazil
Negotiable Salary
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