At Grupo Bertolini, we are customer-oriented, collaborative and cooperative, adaptable and flexible, constantly seeking innovation through creativity, and committed to maintaining credibility. At Logber Logistics, it’s no different! Do you identify with these values? Then join our team! **Responsibilities and Duties** * Receive, analyze, and address incidents of loss, damage, or other non-conformities reported by customers, providing appropriate and process-aligned feedback while ensuring clear and assertive communication. * Monitor KPIs related to incidents and damages, consolidating data into indicators and management reports to support decision-making and propose improvement actions. * Develop action plans to reduce failures and lead continuous improvement projects with operational units, ensuring compliance and gains in productivity, quality, and safety. * Evaluate the performance and quality of deliveries performed by partners, monitoring key indicators and proposing improvements or replacement when necessary, aiming to enhance service quality and ensure end-customer satisfaction. * Conduct technical visits to inspect processes, identifying deviations, bottlenecks, and opportunities for correction or optimization. * Act as the primary contact point for customers on quality-related matters, promoting alignment among internal departments and partners to ensure process consistency and service excellence. * Analyze and define process flows, operational procedures, and work instructions, establishing standards and identifying opportunities for continuous improvement. * Prepare management reports and executive presentations, consolidating strategic information to support leadership in decision-making. **Requirements and Qualifications** * Completed undergraduate degree * Instructions, procedures, and/or work routines: Operational guidelines for executing activities under your responsibility * Microsoft Office Suite * Advanced Excel * Indicator analysis and KPI management * BI tools and data analysis * Continuous improvement methodologies (Lean, Kaizen, Six Sigma) **Additional Information** Profit Sharing Program (PPR); Health insurance; Comprehensive dental plan; In-house dental and outpatient care; Meals (on-site cafeteria offering breakfast, lunch, and dinner); Chartered transportation; Comprehensive life insurance; Birthday gift; Christmas bonus; 15-minute daily reduced working hours; Diverse partnerships (nutritional and psychological support, plus medical clinics, educational institutions, and others); Infrastructure (parking, convenience store, kiosk, soccer fields, and beach volleyball court); Company product purchases at special rates. The history of Grupo Bertolini began in 1969, when brothers Walter, Rui, Raul, Henrique, and Antônio took on the challenge of continuing their father’s legacy and founded their own business in the metallurgical sector in Bento Gonçalves/RS. Today, we have over 1,000 employees and spare no effort in pursuing the same goal: making life better by delivering quality and authenticity in every product or service. We are committed to building a respectful and equitable environment that values individuality, collaboration, and everyone’s participation. We believe in innovative initiatives and strive for outstanding results—proving that we are not merely machines, trucks, computers, or raw materials, but rather emotions, aspirations, dreams, and achievements. Today, the group operates six brands nationwide across Rio Grande do Sul, Espírito Santo, and Pernambuco, and internationally in Colombia, Mexico, and the United States. **If you identify with how we think and act, join our team. We’re waiting for you to build a better future—together!**