Logistics Operations Leader, AMXL Amazon Logistics

Description

Job Summary: The AMXL Logistics Operations Leader will manage teams and partners, focusing on performance and compliance for large and heavy product deliveries in a collaborative and innovative environment. Key Highlights: 1. Team leadership and management of logistics partners specialized in AMXL 2. Dynamic and collaborative environment focused on innovation and problem-solving 3. Focus on continuous improvement and analysis of operational and financial metrics **DESCRIPTION** --------------- Our logistics teams are transforming how we interact with customers worldwide every day and solving some of the biggest logistical challenges faced not only by Amazon but by the entire industry. Whether items are large or small, we find solutions to ensure we fulfill our promise to customers. The Amazon Logistics Brazil (AMZL) team is seeking a Logistics Operations Leader to join the transportation team, specifically for the AMXL (Amazon Extra Large) operation \- our dedicated operation for large and heavy products. This is a strategic operation focused on Big Non\-Sort and Heavy and Bulk items, which require specialized and differentiated logistics processes. Operations will be conducted 7 days per week, including holidays; therefore, working across different shifts will be part of this role. You will manage a team of external logistics partners specialized in large and heavy products, as well as manage a team of Amazon-employed Logistics Operations Analysts to ensure partner process performance and compliance. You will work in a highly collaborative environment that feels more like a start\-up than a large corporation. The mindset is that no idea is a bad idea, and the best ideas are those that should be tested and experimented with. Key job responsibilities Manage the Logistics Operations Analysts team, ensuring team development and performance within an operation specialized in large and heavy products (AMXL) Serve as the focal point for relationship management and metric tracking of logistics partners specialized in AMXL, responsible for delivery stations Monitor and ensure execution of specialized training for handling large and heavy products, as well as continuous improvement initiatives for AMXL logistics partners Create, monitor, and analyze AMXL-specific operational and financial metrics with logistics partners, including capacity indicators, utilization of specialized fleet, and delivery performance Analyze data from multiple sources, identify relevant trends, and use them to make rapid, impactful business decisions Develop practical and simple solutions to complex problems related to large and heavy product logistics, considering unique handling, transportation, and delivery requirements Serve as the liaison between internal and external stakeholders related to AMXL operations Deeply investigate root causes of AMXL-specific operational issues, proposing and implementing scalable solutions Support onboarding of new AMXL-specialized logistics partners, ensuring correct implementation of processes and quality standards A day in the life As the AMXL Logistics Operations Leader, you will be the central point of contact between Amazon and our logistics partners. Your day will begin by reviewing operational metrics \- delivered volumes, on-time delivery (OTD) performance, handling incidents, and AMXL fleet capacity utilization. You will collaborate with internal stakeholders and manage your team of Logistics Operations Analysts. With external logistics partners, you will conduct operational meetings reviewing KPIs such as FTDS, DEA, and operational costs, identifying gaps and implementing process improvements. You will also play a critical role in onboarding new AMXL partners. About the team The AMXL Brazil team is part of Amazon Logistics and is responsible for revolutionizing deliveries in the country. We are a highly collaborative, data-driven, and innovation-focused team where we constantly test new ideas and value autonomy and ownership. We operate in a dynamic, start\-up-like environment where each member has an active voice and directly contributes to improving the end-customer experience. Our mission is to ensure products reach Brazilian customers with the same operational excellence and speed that define Amazon, overcoming complex logistical challenges every day. **BASIC QUALIFICATIONS** ------------------------ * Bachelor's degree or equivalent * Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays * Experience in employee and performance management **PREFERRED QUALIFICATIONS** ---------------------------- * Speak, write, and read fluently in English * Experience with performance metrics and process improvement and Lean techniques Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.