Incident Analyst (1)

Description

Job Summary: A professional with experience in software testing, backend development, cloud technologies, and communication skills to respond to and investigate incidents, ensuring product stability and usability. Key Highlights: 1. Experience in unit and integration testing with Spring Boot. 2. Proficiency in backend programming languages, JPA, Java Spring Boot, PostgreSQL, and SQL. 3. Skills in cloud infrastructure (AWS/Azure) and Git. Description: * Experience in unit testing, integration testing, and Spring Boot frameworks; * Strong knowledge of backend programming languages, including JPA (Java Persistence API), Java Spring Boot, PostgreSQL database, and SQL, as well as REST system architecture; * Familiarity with cloud infrastructure platforms such as Amazon Web Services (AWS) or Microsoft Azure; * Proficiency with version control tools such as Git; * Ability to quickly learn and adapt to new technologies and trends; * Excellent communication and teamwork skills to effectively collaborate with other team members; * Problem-solving and debugging skills to identify and resolve software issues; * Bachelor's degree in Computer Science, Software Engineering, Information Systems, or related fields (currently pursuing or completed); * Receive and respond to alerts and notifications regarding usability and instability incidents; * Act swiftly and coordinately to contain, analyze, and resolve incidents, following appropriate incident response procedures; * Investigate anomalous events and develop rules and alerts to enhance early detection capability; * Conduct detailed investigations to understand the nature and scope of incidents affecting product/service stability and usability; * Collect and preserve digital evidence in accordance with best practices; * Collaborate with backend and operations teams to share information, coordinate response actions, and ensure corrective measures are implemented; * Document incidents, including actions taken, impact, lessons learned, and recommendations for future improvements; * Maintain accurate records of all incidents and their resolutions; * Identify incident trends and patterns to prevent future occurrences; * Support backend development team requirements. 251101020224603229