Remote Concierge Supervisor

Description

Job Summary: Responsible for quality control of remote concierge operators' services and support for building managers and residents. Key Highlights: 1. Quality control in remote concierge service 2. Support for building managers and residents 3. Team management and leadership **Hello, this is Grupo Guardian!** We currently have an opening for a **REMOTE CONCIERGE SUPERVISOR**. To work in Utinga, Santo André. Responsible for quality control of remote concierge operators' services, support for building managers and residents, spreadsheet monitoring, and feedback to service agents. Ensuring all procedures are correctly followed, and maintaining quality and security across all services. Candidates must reside in Santo André or São Caetano do Sul (only these regions), hold a valid driver's license, and have experience in customer service and team management/leadership. **Schedule/Shift:** 12x36, from 6:00 AM to 6:00 PM **Salary/Benefits:** BRL 2,623.00 + Daily meal allowance BRL 20.82 + Monthly food basket BRL 205.91 + BRL 250.00 multi-benefit card bonus + Dental assistance and life insurance. **Interested candidates, please send an updated resume with full address and your digital work card (under the 'Contracts' tab, showing your previous employment records) to our WhatsApp (11) 93320-2241** ***Resumes not matching the specified profile (experience, driver's license, and residence in the ABC region) will be discarded.*** Thank you and good luck. Minimum Education: High School Diploma (Secondary Education)