Reservation Agent I

Description

Job Summary: A reservation professional responsible for offering the best accommodation options, managing systems, and negotiating with customers and partners to ensure an exceptional hospitality experience. Key Highlights: 1. Strategic involvement in offering additional revenue opportunities and optimizing reservations. 2. Collaboration with Front Desk and Events teams to ensure guests' stays. 3. Opportunity to join a diverse team within a hospitality operator. * Handle the reservation process. **Responsibilities and Duties*** Always present guests and intermediary clients with the best available reservation options, aligned with daily conditions and strategies. * Provide all necessary information to customers at the time of booking. * Ensure accurate entry of reservations into the system. * Enter negotiated rate agreement contracts into the primary system as per sales negotiations. * Interface with Front Desk and Events teams whenever necessary to guarantee proper guest stays. * Negotiate group reservations. * Strategically promote additional revenue opportunities tied to reservations, such as upselling and early check-in. * Check availability to open or close sales channels, preventing overbooking. **Requirements and Qualifications*** Bachelor's degree in Hospitality Management * English proficiency * Proficiency in Microsoft Office suite **Additional Information*** Medical insurance * Dental insurance * Life insurance * Transportation allowance * Meal allowance We are a **hospitality services and solutions provider** for over 170 properties across Brazil—from north to south—caring for those who trust us through **unique experiences**, always acting **responsibly** toward the environment, our team, and the communities we serve. **Together with you**, and alongside a plural and diverse team where everyone feels welcomed and comfortable being their authentic selves, we aim to become Brazil’s leading hospitality operator—the one guests, investors, partners, and talents want to be associated with. **Shall we do this together? Explore our open positions. :)** ##### ***Remember:*** ***our selection processes are completely free of charge and conducted exclusively via our official website*** ***vagasahi.gupy.io******. We never request payment of fees or enrollment in courses.***