Senior Customer Service Analyst - Customer Experience

Description

Job Summary: Opportunity focused on customer relationship management and operational/technical support during events, ensuring proper functioning of audiovisual equipment in corporate environments. Key Highlights: 1. Focus on relationship building and technical support for corporate events with ProAv 2. Single point of contact for the client, ensuring event satisfaction and success 3. Acting as a problem facilitator and identifying improvements **Employment Model: Temporary / Coverage for 30-day vacation (employee's vacation starts on 02/03/2026); Expected Start Date: Early February** This opportunity is **focused on customer relationship management + operational/technical support during events**, primarily in corporate environments using **audiovisual technology rooms (ProAv)**, such as interactive displays, presentation systems, etc. You will serve as the **client's point of contact** during events, ensuring everything functions properly and the client remains satisfied. **Responsibilities:** * Support **in-person or corporate events**, ensuring **audiovisual equipment** (interactive displays, ProAv rooms) operates correctly. * Operate equipment (not merely observational — hands-on involvement required). * Build and maintain **close relationships with client executives and decision-makers**. * Ensure all contracted deliverables are fulfilled accurately: * Service scope * SLA (timelines, quality, service level) * Reports * Serve as liaison between the client and internal departments: * Technical * Operations * Projects * Commercial * Manage **critical situations** (last-minute changes, visible issues, high-impact scenarios for the client). * Act as a **problem facilitator**, helping the technical team resolve issues promptly. * Identify improvements and commercial opportunities (upsell, new services). * Conduct **client visits** to strengthen relationships. **Salary:** R$4.688,55; **Benefits:** VA – R$100.00 + VR – R$550.00 + Transportation Allowance + Birthday Day Off **Work Location: Avenida Presidente Juscelino Kubitschek, 2041** Minimum Education: High School Diploma (Secondary Education) * Transportation Allowance * Birthday Day Off * Food Allowance: R$100.00 * Meal Allowance: R$550.00