Junior Operations Manager

Description

We believe that curiosity drives innovation, so let’s satisfy your curiosity and introduce ourselves. We’re Futuras Apostas, the company behind Brazino777 Brazil. It’s an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players. As one of the leading online casinos in Brazil, we strive to deliver nothing but the best for our customers, focusing on a safe, secure, and enjoyable experience. To achieve that, we use cutting\-edge technologies and partner with the industry's top game providers. Our player\-first approach means we aim to provide the best possible service to our loyal community, and you might be just the person we need to support us in that endeavor. Does that sound interesting? Then you might be curious about how you fit into the picture. Our team in the sun\-soaked São Paulo office is currently seeking an ambitious **Junior Operations Manager** to join the team full\-time. Here are a few reasons for you to **join us:** To help you take care of your **physical and mental health**: * Health Plan with national coverage * Gym memberships through TotalPass To assist you on the **day\-to\-day**: * Food vouchers to be used for groceries or restaurants. * An extensive range of premium snacks in the office, completely free. For your **Work\-Life** balance: * 2 extra days off to be used per year. * We operate on a hybrid work model, allowing for a balance of remote work and in\-office collaboration based on team and project needs. As a **Junior Operations Manager** at our company, we expect you to be responsible for the following: ##### **Daily Operations Support** * Monitor the day\-to\-day functionality, ensuring stable gameplay and smooth system performance. * Perform regular operational checks and help identify potential issues affecting the player experience. * Coordinate with internal teams to resolve operational or platform\-related issues on time. **Process \& Workflow Support** * Assist in documenting and maintaining Standard Operating Procedures (SOPs) and internal workflows. * Ensure consistent operational practices across departments. ##### **Incident \& Release Coordination** * Support the incident management processes by tracking operational issues and coordinating communication between teams. ##### **Operational Monitoring** * Track operational KPIs and platform performance metrics using internal dashboards and reporting tools. * Support the preparation of operational performance reports and internal documentation. ##### **HQ Coordination** * Support communication between local operations and HQ functional teams such as Product, Marketing, and Payments. * Assist in ensuring local operational requirements are communicated effectively. * **Coordinate cross\-department operational initiatives when required.** **Requirements:** * Strong organisational and problem\-solving skills with the ability to manage multiple tasks. * Good communication skills and ability to work with cross\-functional teams. * Fluent English language (written and spoken). * Familiarity with tools such as Jira, Confluence, CRM platforms, or reporting dashboards. **Preferred Qualifications:** * 1–2 years of experience in iGaming operations, online casino operations, or a similar operational role. * Bachelor’s degree in Business, Operations, IT, or a related field. * Basic knowledge of CRM, player lifecycle, or online gaming regulations. * Knowledge of Spanish or Russian language is a plus. * Experience supporting project coordination or operational projects. For our part, we are ready to provide you with our complete and comprehensive support to cope with this list of tasks successfully. Our **Operations Department** is waiting for you to become an indispensable part of it!