Job Summary: The professional will be responsible for telephone support, resolving issues and answering questions, and performing administrative tasks to ensure user satisfaction. Key Highlights: 1. Telephone support and problem resolution for affiliated members 2. Administrative assistance for the Unit 3. Focus on quality and user satisfaction SP Plus is the first private hospital of SPDM. We were born in an environment that has breathed expertise in health management and education for nearly 100 years. This is our challenge: to combine all this experience within a new business model—supplementary health care. We are a Day Hospital and Diagnostic Center. We perform minor and medium-complexity surgeries across numerous specialties and operate a comprehensive diagnostic center. The quality, care, and safety we provide are already a hallmark, widely praised by all our patients. Join us in all of this and in our \#OurPlusWayOfBeing **Responsibilities and Duties** * Provide telephone support, delivering information about products; * Resolve issues arising from service to affiliated members and clarify doubts; * Type announcements and handle company registrations/cancellations, updates, and other related tasks; * Identify and report any issues related to services to the immediate supervisor; * Guide users regarding internal service workflows and Unit operations; * Advise users on risk classification; * Deliver high-quality service to promote user satisfaction; * Assist with administrative tasks for the Unit when necessary; * Comply with all principles and conduct criteria outlined in the Administrative Compliance Manual — Policies and Principles of Integrity of SPDM; * Carry out institutional responsibilities regarding personal data protection practices — LGPD; * Perform departmental/sector activities in accordance with instructions from the immediate manager and institutional standards. **Requirements and Qualifications** * Completed High School education; * Experience in the field. **Additional Information** * Work location: Near Hospital São Paulo Metro Station; * Working hours: Monday to Saturday — 6 hours per day. **BENEFITS AND PARTNERSHIPS** * Transportation Allowance * Meal Voucher * Food Allowance * Medical Assistance * Dental Assistance * We offer partnerships with Wellhub (Gympass), SESC, Zenklub, colleges, universities, and pharmacies. Professionals from partner companies, suppliers, and/or service providers; individuals with familial or affinity ties employed in the same service or under alternative contractual arrangements (e.g., contracts with service providers) must comply with current HR regulations, which can be reviewed upon consultation with the Recruitment and Selection Department. **Who We Are** We are SP Plus, a Day Hospital and Diagnostic Center offering a new concept of supplementary health care, equipped with the most advanced technological resources available on the market and staffed by contemporary professionals. We constitute the SPDM/PAIS division dedicated to a specific niche in healthcare through private services. We emerged from an environment that has cultivated expertise in health service management for nearly a century. We aim to meet sector needs and trends swiftly and ethically. Our employees focus on economic sustainability and dehospitalization, aligned with the pillars of quality, safety, and patient experience. We maintain a clinical team of high academic standard and international recognition, affiliated with the Escola Paulista de Medicina/UNIFESP, operating within an environment of sophisticated hospitality and humanized processes. **Mission** To provide the most advanced technological resources in supplementary health care for precision medicine, ensuring security, comfort, confidentiality, and humane treatment for our clients/patients. **Vision** To become a reference in supplementary health care services through excellence, innovation, and quality, offering the best technology to guarantee the safety and well-being of our clients/patients. **Values** * Professionalism * Quality * Social Responsibility * Teamwork * Ethics * Humanized Service * Continuous Improvement * Excellence in Health Care
João Silva
Indeed · HR
João Silva
Indeed · HR
