BPO Operations Assistant

Description

**Nice to meet you, we are Evertec!** **Evertec** is a company specialized in **financial sector technology**, with over 27 years of operation and presence in 26 countries across Latin America and the Caribbean. Processing over 11 billion transactions annually, we are a benchmark in solutions that drive digital transformation in the market. We offer a comprehensive portfolio of **software solutions**, serving financial institutions, enterprises, and fintechs seeking **innovation, security, and efficiency**. Our commitment is to **technological excellence**, financial inclusion, and the generation of sustainable value for customers, employees, and partners—fostering a more connected and accessible ecosystem. Requirements: The ***Customer Service*** area is responsible for ***Participant Support*** and seeks a ***BPO OPERATIONS ASSISTANT*** to join our team at Brazil’s largest software and financial-market product development company, where we believe technological innovation inspires evolution. **This role will be responsible for:** * **Participant Support:** Conduct inbound support (phone, e\-mail, or portal). Clarify questions regarding benefits, contributions, withdrawals, portability, retirement, and death pensions. Guide participants on plan rules, deadlines, and required documentation. * **Pension Process Management:** Analyze, register, and process requests such as: benefit granting and maintenance; beneficiary enrollment and removal. Monitor process progress, ensuring adherence to deadlines (SLA). * **Document Analysis and Verification:** Review received documentation, verifying compliance with legal and internal standards. Identify inconsistencies and request corrections or additional documents when necessary. * **System Operationalization:** Record support interactions and processes in pension systems and CRM tools. Maintain up-to-date participant registration data and interaction history. Perform operational routines according to client procedures. **To \#match, this position requires meeting the following mandatory criteria:** **Technical Requirements** * Currently pursuing or having completed a bachelor’s degree; Basic computer skills (Microsoft Office suite and system usage); **Having any of the following knowledge or experience would be an advantage:** * Prior experience in participant support within private pension plans is desirable; * Prior experience in customer service or contact centers is desirable; * Basic knowledge of complementary pension plans is desirable; * Experience in pension operations, insurance, pension funds, or financial institutions. Benefits **So, does this resonate with you so far? Then let us tell you what else you’ll find here, beyond a dynamic environment:** * Meal or food allowance; * Flexible Benefit (Flash); * Medical assistance; * Partners for psychological, legal, financial, and nutritional support (CLUDE, C4LIFE, and ASQ); * Psicologia Viva; * Dental assistance; * Childcare allowance; * Allowance for children with special needs; * Fertility treatment allowance; * Extended maternity and paternity leave; * Transportation allowance; * Gympass (Wellhub) and TotalPass; * Flexible working hours; * Life insurance; * Partnership club; * Sesc partnership; * Just dress no code (no dress code); * Birthday day off; * Beca (education incentive program); * PPR or Bonus—based on goal and result achievement. We value **diversity**, understanding that what truly adds value is precisely varied ideas and perspectives. Therefore, race, color, religion, gender and gender identity, nationality, disability, sexual orientation, ancestry, or age will not prevent you from joining our team.