JUNIOR TECHNICAL SUPPORT ANALYST (Quarter RH)

Description

Job Summary: Junior Technical Support Analyst to monitor IT assets, manage incidents, and track tickets, ensuring efficient service delivery and maintenance of client systems. Key Highlights: 1. IT asset monitoring and management for clients 2. Active involvement in incident and ticket management 3. Opportunity for professionals with technical support experience Human Resources consulting firm seeks a Junior Technical Support Analyst in São Paulo. Quarter is an HR consulting firm specializing in talent recruitment and selection, people management, organizational climate, training, and development. **Responsibilities:** Monitor IT assets of client companies, including network devices, servers, printers, hardware, and internet links. Open, notify, escalate, update, and close incidents. Open and track tickets with service providers and responsible teams handling the issues. Register, update, and close tickets in the internal ticket management tool. Monitor request progress, ensuring adherence to service processes. Previous roles such as Technical Support Technician, Technical Support Assistant, Help Desk Analyst, or Technical Support Intern may indicate alignment with some responsibilities of this position. Completed Technical Course Required experience **Compensation and Benefits:** * Salary: 2\.900,00 * Benefits disclosed during the interview stage. **Additional Information:** * Contract: Permanent \- On-site. * Duration: Full-time * Shift: 6:00 PM to 6:00 AM\. 12x36 schedule\.