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Job Summary: Customer service professional supporting beneficiaries to clarify doubts and manage insurable benefits, billing, and registrations. Key Highlights: 1. High-standard service to SME beneficiaries 2. Management of passwords and appointments for the accredited network 3. Clarification of reimbursement processes and contractual rules A benefits management company is seeking a Senior Benefits Analyst in Duque de Caxias. **Responsibilities:** Provide high-standard service to SME client portfolio beneficiaries, clarifying doubts regarding insurable benefits. Manage access passwords for beneficiaries and their representatives on operator portals and internal systems. Schedule and provide guidance related to the use of the accredited health and dental network. Clarify reimbursement processes, co-payments, waiting periods, and plan contractual rules. Perform billing activities and verify billing information related to insurable benefits. Carry out registration, updates, and beneficiary movements in the systems used by the company. Guide beneficiaries and HR departments regarding the accredited network, coverage, and procedures. Record interactions, requests, and follow-ups in systems and spreadsheets, ensuring history and traceability of all interactions. Position based in Rio de Janeiro / RJ. Previous experience as Compensation Analyst, Benefits Specialist, Benefits Coordinator, or Compensation Analyst may indicate alignment with some of the responsibilities of this role. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Food Voucher * Health Insurance * Dental Insurance * Life Insurance * Birthday Day Off * Gympass **Additional Information:** * Employment Type: Hybrid — Hybrid work model. * Candidates from São João de Meriti, Belford Roxo, Nilópolis, or Mesquita are also eligible for this position. * Duration: Full-time * Working Hours: To be determined.
