CUSTOMER SERVICE ASSISTANT

Description

Job Summary: Provide efficient and courteous support to internal and external customers, ensuring prompt resolution of requests, data organization, and team assistance to foster customer loyalty and satisfaction. Key Highlights: 1. Collaborative, dynamic, and challenging environment 2. Culture driven by continuous growth and excellence 3. Focus on social impact and authentic purpose We are a Brazilian company powered by biotechnology, committed to **advancing the understanding of life** and building a more sustainable, healthy, and prosperous future. We support scientific advancement, environmental awareness, public health, and collective well-being by developing technologies that accelerate outcomes for scientists and professionals. Our environment is collaborative, dynamic, and challenging — ideal for those who learn quickly, value idea exchange, and wish to grow alongside us. Our culture is guided by continuous growth, resilience, excellence, and the **Loccus DNA**, which values integrity, perseverance, and an entrepreneurial mindset. We expect all team members to demonstrate effective communication, personal accountability, and continuous learning. **Role Mission:** Provide efficient and courteous support to internal and external customers, ensuring prompt resolution of requests and monitoring of processes related to orders, complaints, and general inquiries. Contribute to organizing and updating data in systems, support the sales team and other departments, and assist in maintaining customer satisfaction and loyalty, delivering a positive experience aligned with company standards. **Key Responsibilities:** * Screen and verify portals and emails for the CS team. * Deliver consultative support via chat, email, and phone, resolving queries and directing customers/representatives to the appropriate contact person. * Manage daily routine support requests. * Build close relationships with customers (internal and external) to ensure their satisfaction and continued use of our solutions. * Monitor customer success indicators (KPIs) jointly with the team. * Update contact and data records in CRM/ERP systems. **Mandatory Requirements:** * Completed high school education (enrollment in undergraduate studies in Administration, Marketing, or related fields is a plus). * Prior experience in customer service, support, or sales. * Excellent written and verbal communication skills. * Basic proficiency with office tools (MS Office 365\). * Empathy, resilience, and conflict-resolution focus. * Strong organizational skills to manage high-volume workloads. **Desirable Requirements (advantages):** * Familiarity with tools such as Movidesk, RD STATION (CRM) * Experience in Customer Success (CS) or Customer Experience (CX) **Work Model:** * On-site **Work Schedule:** * Monday to Friday, from 8:00 AM to 5:48 PM\. **Benefits:** * Meal allowance; * Transportation allowance; * Health insurance; * Dental insurance; * WellHub (Gympass); **Why Join Our Team?** Why choose Loccus? You’ll be part of a cohesive, purpose-driven team. You’ll enjoy autonomy to create, innovate, and learn every day. You’ll work on projects that deliver real societal impact, within an environment where growth is both continuous and collective. If you seek a place to evolve, connect with an authentic purpose, and put your talent into action, join Loccus. Here, innovation starts with you.