Support Engineer - React native

Description

A well\-established multinational company that has developed a global food and beverage chain of products and services, is looking for a Support Engineer. The selected candidate will be responsible for managing escalated technical issues that Level 1 support was unable to fix by conducting thorough investigations, applying advanced technical knowledge to troubleshooting, and so on. The NASDAQ\-listed companys range of products has successfully managed to establish itself as a household name and a beloved brand while catering to the needs of a diverse customer base. This position requires a significant overlap with the CST time zone. **Job Responsibilities:** * Use a thorough grasp of React Native to identify and fix problems unique to mobile applications built using React Native * Determine the underlying causes of defects, crashes, performance problems, and other technical hiccups by analyzing the React Native code and logs * Engage in professional and transparent communication with clients, users, and stakeholders, clearly articulating technical concepts to non\-technical people * Update clients frequently on the status of problem resolution, maintaining transparency and controlling expectations * Utilize an issue\-tracking or ticketing system to manage and prioritize incidents. Ensure that occurrences are properly documented, classified, and assigned **Job Requirements:** * Bachelors/Masters degree in Engineering, Computer Science (or equivalent experience) * At least 5\+ years of relevant experience as a Support Engineer * Prolific experience working with React Native * Extensive experience with mobile web development * Prior software development experience * Great collaboration and team\-building skills * Excellent spoken and written English communication skills