Technical Support Analyst

Description

Job Summary: The professional will analyze sites, develop continuous improvement studies, prepare reports, and monitor technical services with a focus on customer satisfaction. Key Highlights: 1. Has stimulated pioneering spirit and innovation for 48 years 2. Great Place to Work (GPTW) certified company for 3 consecutive years 3. Focus on continuous improvement and customer satisfaction **We are Tecnisa!** **For 48 years, we have fostered pioneering spirit and innovation as key differentiators**, operating integrally (development, construction, and sales) and earning numerous awards and recognitions. We are part of thousands of stories, delivering enchanting experiences and supporting our customers through the most special stages of their lives. **We are innovative, sustainable, and future-oriented.** **The company that creates the best places to live is also the best place to work.** We have been recognized as a GPTW company for the third consecutive year and rank among the best companies to work for in Brazil. **WANT TO JOIN OUR TEAM?** **REVIEW THE JOB REQUIREMENTS AND APPLY!** **Responsibilities and Duties** * Analyze locations where adjustment and repair services will be performed, coordinating teams, deadlines, resources, and materials for service delivery, in order to present proposals to the customer for proper execution. * Develop continuous improvement studies for production processes by analyzing problems arising from delivered properties and services rendered, aiming to provide management and executive leadership with viable suggestions linked to customer satisfaction. * Prepare reports containing indicators and pathologies identified in developments. * Monitor services provided at developments together with property owners, providing necessary technical explanations. * Monitor daily technical service requests via our proprietary system. **Requirements and Qualifications** * Completed Bachelor's degree in Civil Engineering; * Intermediate knowledge of construction processes, customer technical support, problem-solving methods, and analyses is desirable. * Strong interpersonal skills, proactivity, professional demeanor, integrity, customer interaction ability, and decision-making capability are desirable. **Additional Information** * Health insurance; * Dental insurance; * Meal allowance; * Transportation allowance; * Gympass or Total Pass; * Partnerships with top universities offering discounts on postgraduate programs;