Job Summary: The Commercial Service Analyst provides high-quality support to customers through various channels, registers customer feedback, and ensures document compliance. Key Highlights: 1. High-quality support and efficient communication with customers. 2. Multi-channel service: in-person, virtual, digital, and telephone. 3. Systematic registration of customer feedback and document verification. WE HAVE OPEN POSITIONS FOR INTERIOR AND COASTAL REGIONS The Commercial Service Analyst is responsible for delivering high-quality support to customers and potential customers, promoting efficient and agile communication across multiple channels. Their role includes providing in-person, virtual (via video), digital, and telephone service, as well as handling back-office tasks requiring further analysis and specialized treatment. Additionally, the professional receives, guides, and appropriately routes incoming requests, providing accurate information regarding products, services, and procedures. It is essential to systematically and promptly register all customer feedback—including requests, complaints, compliments, criticisms, and suggestions—in corporate systems. They are also responsible for verifying documents related to service delivery, ensuring internal process compliance and efficiency. Minimum Education: High School Diploma * Discounts at partner universities * VA bonus * Transportation allowance * Wellhub (Gympass) * Childcare assistance * Medical assistance
João Silva
Indeed · HR
João Silva
Indeed · HR
