Job Summary: Infrastructure Support professional focused on IT, with responsibilities in research, development, technical support, and stakeholder interface for the agribusiness sector. Key Highlights: 1. Act as the primary IT contact for users and suppliers. 2. Manage and support computers, software, and networks. 3. Focus on compliance with security policies and regulations. **Area of Activity:** Infrastructure Support**City:** Curitiba; Hybrid**State (UF):** Paraná**Country:** Brazil **Nussed** is a Brazilian agribusiness company strategically engaged in the production and commercialization of inputs, grains, and field-oriented solutions. The company operates with a focus on productive efficiency, professionalized management, and sustainable expansion, integrating technology, agricultural planning, and market intelligence to enhance competitiveness and profitability. Its business model combines strong operational presence in the field with a structured corporate vision, positioning\-itself as a relevant player in the development of Brazil's agricultural sector. **Research and Development Activities** * Act as the primary Information Technology contact with users and suppliers; * Support and manage computers, software, and networks (standalone and domain-based); * Perform routine checks and updates (domain, passwords) on laboratory devices; * Interface with suppliers for preventive support, maintenance, and software updates; * Maintain secure access and remote access for supplier maintenance and support; * Support equipment and maintain network and connectivity; * Create and update Standard Operating Procedures (SOPs) and technical documentation for equipment in a shared repository; * Ensure hardware and software configurations for each device are properly documented with technical articles from the knowledge base (KBAs); * Manage user access to shared devices, databases, and research portals; * Ensure backups, antivirus, and endpoint protection are active and up-to-date, where applicable. **Technical Support Activities** * Analyze support trends and metrics to identify areas for improvement or training within your area of responsibility; * Collaborate with IT leaders to recommend or implement new tools and automation aligned with industry best practices; * Participate in change management and incident response, where applicable; * Maintain focus on compliance with security policies, data protection regulations, audit requirements, and governance; **Stakeholder Interface** * Serve as the liaison between technical support and other business units; * Communicate\-effectively with end users, executives, customers, and suppliers to ensure company success; * Regularly provide leadership with information on support performance and user interaction. **Technical Requirements:** * Bachelor’s degree completed in Information Technology, Computer Science, or related fields; * **Advanced English proficiency (ability to read, write, and confidently engage in conversations);** * Five (5\) years of experience providing end-user support, both onsite and remotely, using remote access tools; * Solid knowledge of corporate IT support systems and networks; * Experience partnering with regional and global teams; * ServiceNow, Oracle NetSuite, MS Office Suite, Active Directory/DRA, Intune; * SLA, Help Desk system; * Operating Systems: Windows XP / 7 / 10 / 11, Home, Professional, Enterprise; * TCP/IP, DHCP, HTTP, FTP, SSH; * AWS, SharePoint, Citrix, RDC; * Fortinet, Fortigate, Aruba, Switches, Routers, Firewall, Wi\-Fi; * MIMECAST, SOPHOS, Rapid7; * SQL Server – Scripts, Backup, Restore; * iOS and Android MDM; * Lansweeper electronic equipment inventory. **Behavioral Requirements:** * Excellent problem-solving, communication, and interpersonal relationship skills; * Strong organizational and time management skills. **Desirable:** * Technology certifications such as CompTIA\+ and Microsoft Suite; * Experience supporting a dynamic environment with multiple concurrent tasks and high performance; * Experience with SaaS, SSO, and other highly managed infrastructure environments; * Basic to intermediate Spanish proficiency is an advantage. **Employment Model:** CLT – Onsite for the first three months, then hybrid 3×2\. **Benefits:** * **Medical Assistance** – Plan Type: **Unimed Health Plan (National Plan)** + Plan extendable to dependents (Spouse and Children); employer covers monthly premium + Employee co\-payment of **25%** upon usage + Plan includes semi-private ward * **Dental Assistance – Metlife (National Plan)** + Employer covers 100% for employees; inclusion of dependents costs R$ 17.41 per dependent. * **Pharmacy Card:** pharmacy benefits card (Brasil Convênios), credit limit of 5% of salary, capped at R$ 500.00 per month; employer subsidizes 20% of the cost deducted from employee; * **Gym Reimbursement:** 50% of cost, capped at R$ 230.00 per month * **Language Course for Employees:** after 6 months of employment, employer covers 60% of language course (enrollment and monthly fee), capped at R$ 400.00 per month; * **Post\-Graduate Course for Employees:** after 6 months of employment, employer covers 50% of post\-graduate course fees; * **Life Insurance:** 12x monthly salary; * **Private Pension Plan:** 1% to 3% of gross salary (optional); * **Therapy Reimbursement:** capped at R$ 500.00 per month; * **Meal Voucher:** R$ 45.50 per business day; * **Fuel Voucher:** R$ 16.50 per business day; * **Birthday and Christmas Gift Voucher;** * **Parking:** covered by the company near the office; * **Travel Expenses** (meals, fuel, tolls, accommodation) paid by the company via advance payment when necessary. * **PPR**