Job Summary: Responsible for receiving and assisting customers, clarifying inquiries, registering documents, and managing appointments to ensure departmental organization and smooth operations. Key Highlights: 1. Personalized customer service and support, in person or by phone. 2. Growth opportunities within a large orthodontic network. 3. A dynamic work environment focused on organization and effective communication. Receive and directly assist customers in person or by phone, clarify inquiries, complete, register, and verify various documents. **Responsibilities and Duties** * Follow work instructions outlined in the company's Standard Operating Procedures manual; * Maintain equipment and the workplace in an organized manner, ensuring their proper care; * Assist customers by providing all necessary support services, in person or by phone; answer customer questions and clarify doubts related to clinic operations; * Receive and register orthodontic documentation, radiographs, and supplementary examinations; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those undergoing treatment; * Reschedule appointments for customers who missed their consultations; * Receive customer payments for services rendered, recording transactions in the management system; * When handling cash receipts, submit a detailed financial report of cash flow to the company's administrative supervisor; * Assist customers in using the self-service kiosk; * Provide personalized assistance to waiting customers and their companions; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing gifts, etc.; * Regularly monitor ambient temperature and sound levels, including TV and radio in waiting areas; * Accurately record and objectively relay messages to relevant departments/sectors within the company; * Monitor and manage the PABX system, redirecting incoming calls to appropriate departments/sectors; * Occasionally contact new patients to schedule their first consultation; * Monitor the operation of the self-service kiosk; * Ensure general organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training sessions provided by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; Clear diction; Writing and grammar proficiency; Communication skills; Negotiation. * **Social:** Interpersonal relationships; Teamwork; Public interaction skills; Friendliness. * **Behavioral:** Empathy; Ethics; Proactivity; Initiative; Commitment; Conflict management; Assertiveness; Discretion; Dynamism; Responsibility. * **Organizational:** Time management; Planning and organization. **Additional Information** We are Brazil's largest orthodontic network! We were founded with the purpose of democratizing and modernizing dental care through humanized, high-quality services offered at accessible prices. With **over 20 years** of experience, we operate more than **350 units** across Brazil and have served over **8 million satisfied customers**, proudly displaying the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**
João Silva
Indeed · HR
João Silva
Indeed · HR
