Job Summary: Provide direct customer service in person or by phone, clarify inquiries, and complete, register, and verify documents. Key Highlights: 1. Greet and provide direct customer service 2. Schedule, monitor, and manage patient appointments 3. Maintain the organization, cleanliness, and hygiene of the department Greet and provide direct customer service in person or by phone, clarify inquiries, and complete, register, and verify various documents. **Responsibilities and Duties** * Follow work instructions specified in the company's Standard Operating Procedure manual; * Keep equipment and the workplace organized and well-maintained; * Serve customers by providing all necessary support services, either in person or by phone; answer customer questions and resolve inquiries related to clinic operations; * Receive and register orthodontic documentation, radiographs, and supplementary examinations; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS reminders; * Occasionally schedule appointments for new patients and those currently undergoing treatment; * Reschedule appointments for customers who missed their scheduled visits; * Collect customer payments for services rendered and record transactions in the management system; * When cash handling occurs, submit a detailed financial report of cash movements to the company's administrative supervisor; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/accompanying persons waiting in the reception area; * Promote thematic and promotional campaigns to customers, including explaining procedures, clarifying questions, and distributing promotional items; * Regularly monitor ambient temperature and background audio (TV and radio) in waiting areas; * Accurately record and objectively relay messages to relevant departments/sectors within the company; * Monitor PABX operation and redirect incoming calls to appropriate departments/sectors; * Occasionally contact new patients to schedule their first appointment; \- Monitor the operation of the self-service kiosk; * Maintain overall organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training programs provided by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; clear diction; writing and grammar proficiency; communication skills; negotiation skills. * **Social:** Interpersonal relationship skills; teamwork; ability to interact with the public; friendliness. * **Behavioral:** Empathy; ethics; proactivity; initiative; commitment; conflict management; assertiveness; discretion; dynamism; responsibility. * **Organizational:** Time management; planning and organization. **Additional Information** We are Brazil's largest orthodontic network! We were founded with the purpose of democratizing and modernizing dental care through humanized, high-quality services offered at accessible prices. With **over 20 years** of experience, we operate more than **350 units** across Brazil and have served over **8 million satisfied customers**, many proudly displaying the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**
João Silva
Indeed · HR
João Silva
Indeed · HR
