Relationship Manager

Description

Job Summary: The Relationship Manager will serve as the fundamental link between cooperative members and the cooperative, ensuring member satisfaction, growth of the membership base, and financial sustainability. Key Highlights: 1. Develop and maintain strong relationships with cooperative members 2. Manage the portfolio of cooperative members and prospect new ones 3. Promote customized financial products and services **Job Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break **Experience Level:** Not Specified **Employment Type:** Permanent – CLT The Relationship Manager will serve as the fundamental link between cooperative members and the cooperative. Their role is essential to ensure member satisfaction, growth of the cooperative membership base, and the cooperative’s financial sustainability. Responsibilities: * Develop and maintain strong relationships with cooperative members, acting as their primary point of contact and facilitator of financial solutions. * Manage a portfolio of cooperative members, performing continuous follow-up and prospecting new members, identifying opportunities to improve their financial conditions. * Develop strategies to maximize member retention and promote expansion of their participation in the cooperative’s products and services. * Promote and sell financial products and services, offering customized solutions tailored to members’ needs. * Work toward sales and performance targets, focusing on growing the membership base and diversifying the range of products used by members. **Requirements:** * Bachelor’s degree in Business Administration, Finance, or related fields. * CPA certification (mandatory for this role). * Excellent communication and negotiation skills, with the ability to interact directly with cooperative members. * Aptitude for collaborative work, especially when interfacing with various departments within the cooperative. * Ability to identify business opportunities and propose appropriate solutions for cooperative members. * Knowledge of banking products and services, and proven experience managing customer/cooperative member portfolios. **Benefits:** Medical assistance, Performance bonus, Birthday day off, Profit-sharing program, Life insurance, Meal allowance, Food voucher