#### **About the position:** * The After-Sales Supervisor is responsible for coordinating and supervising activities related to after-sales services at a vehicle dealership, focusing on ensuring high-quality customer service, operational efficiency in the workshop, and continuous customer satisfaction. He works directly with the service team, ensuring performance targets are met and problems are resolved quickly and effectively. #### **Main responsibilities:** * Supervise the service advisors, mechanics, and attendants, ensuring performance targets are met and excellent service is delivered; * Coordinate training and continuous team development to ensure services comply with dealership and manufacturer standards; * Monitor workshop services (maintenance, inspections, repairs, and customizations), ensuring they are completed within established deadlines and with high quality; * Track work order execution, identify potential process failures, and propose solutions to optimize workflow; * Ensure high-quality service by managing processes related to customer reception, service tracking, and service completion, always aiming for customer satisfaction; * Manage vehicle warranty processes, ensuring manufacturer policies are correctly followed; * Resolve customer complaints promptly and efficiently, maintaining service quality and customer relationships; * Monitor and analyze key performance indicators (KPIs) such as customer satisfaction rate, number of services performed, average service time, and after-sales department revenue; * Prepare periodic reports on team performance and suggest corrective or improvement actions; * Supervise inventory control of parts and materials used in services, ensuring continuous replenishment and preventing shortages of essential items; * Promote and encourage the sale of additional services, such as maintenance plans, scheduled inspections, and accessories; * Maintain constant and effective communication with the manufacturer and other parts and service suppliers, ensuring processes align with brand guidelines and policies. #### **Mandatory requirements:** * Bachelor's degree in Business Administration, Engineering, Sales Management, or related fields. * Previous experience in supervising or coordinating after-sales teams in the automotive sector; * Knowledge of management tools (CRM, ERP) and KPI monitoring. #### **Benefits:** * Health Insurance; * Dental Insurance; * Meal Allowance; * Life Insurance; * Bonus for achieved targets.