As part of its purpose, Adimax is confident that diversity and inclusion positively impact both society and the professional environment. Here, everyone is welcome! “This position is also open to persons with disabilities or rehabilitated individuals.” **Responsibilities and Duties** * User Support: Levels 1 and 2; * Support and Configuration of Devices (Computers / Laptops / Mobile Devices / Printers); * Hardware Maintenance; * Preventive and Corrective Maintenance; * Resolution of basic- and intermediate-level network issues; * Structured Cabling; * User Training; * NOC (Network and Asset Monitoring); * Active Directory Administration; * Support for Automation and IT Systems departments; * Operational Metrics; * Inventory Control: Assets / Peripherals / Accessories / General Resources; * Documentation: Knowledge Base; **Requirements and Qualifications** * Bachelor’s degree in Computer Networks or Information Technology, or currently pursuing such a degree; * Availability for 100% on-site work; * Prior experience in User Support; * Experience with operating systems: Windows 10/11 and Windows Server; * Knowledge of computer networks: cabling / configurations / deployment of network assets; * Office 365: OneDrive / Outlook / Exchange (email distribution groups, shared mailboxes, account management) / Teams; **Additional Information** Check out our benefits below: Unimed National Health Insurance Plan (ward or private room); AMIL Dental Insurance Plan (basic, intermediate, and executive tiers); Meal Voucher or Company Cafeteria; Food Allowance; Scholarship Program (subject to internal policy and eligibility); Discounts with educational institutions; Pharmacy Benefits; Life Insurance; Christmas Bonus; Pregnancy Support Program; Pet Day; Gifts for special occasions; Wellhub/Gympass; Wellz (Mental Health Benefit). Founded in March 2002, Adimax was born with the mission of promoting animal welfare through high-quality food products for dogs and cats. Our first steps were taken alongside fewer than 30 employees, and today we are one of the leading companies in this segment nationwide. Guided by our enduring commitment to support underprivileged seniors, people with disabilities, and animals with disabilities, we have gone far beyond fulfilling our core mission. We created a dedicated department to address social needs, committing ourselves to issues involving citizenship, inclusion, awareness, and harmonious coexistence among people. This is what drives us and fills us with pride! Adimax also operates its own logistics fleet, Trans Adimax. For over ten years, Trans Adimax has traveled across Brazilian highways, managing Adimax’s logistics operations throughout various regions of the country. With its own fleet of trucks, Trans Adimax maintains an administrative team responsible for both personnel management and logistics operations, as well as a highly trained and qualified team of drivers and assistants. Among Trans Adimax’s key differentiators are high-quality delivery, speed, and strong customer relationships.