Receptionist

Description

Job Summary: La Torre Resort seeks a hospitality-passionate professional to delight guests and transform stays into unforgettable experiences, delivering differentiated service and excellence. Key Highlights: 1. Personalized guest relations and differentiated service. 2. Ensuring guest satisfaction and exceeding guest expectations. 3. Certified by GPTW as one of the best companies to work for. The **La Torre Resort** is in constant evolution, continually seeking new ways to delight our guests and turn every stay into an unforgettable experience. Our passion for **Hospitality** drives us to create unique moments with excellence, care, and attention to every detail. For the seventh consecutive year, we have been certified by GPTW as one of the best companies to work for. **Main Responsibilities:** * Establish personalized relationships with guests to deliver differentiated service. * Guest check-in and check-out. * Attend to guest requests in person or by phone. * Guide guests regarding services and facilities offered by the Resort. * Ensure all requests are handled efficiently, aiming for guest satisfaction and exceeding guest expectations and experiences. **Requirements:** * Experience in hotel front desk operations. * Intermediate Microsoft Office proficiency. * Strong interpersonal skills and effective verbal and written communication. * Knowledge of hotel operations and systems. * Flexibility in working hours. * Ability to work collaboratively and handle challenging situations. **Preferred Qualifications:** * Additional experience with Desbravador software. + English and Spanish proficiency. **Benefits:** * Life Insurance; * Birthday Day Off \+ 1 complimentary ticket to Cine Porto; * Extended maternity/paternity leave; * Transportation Allowance or Shuttle Service; * Interest-free loans; * Emotional Health and Well-being Program; * Workplace Gymnastics; * Telemedicine; * Dental Plan; * 04 Half-price tickets to Cine Porto; * Used Goods Purchases; * Meals in the Staff Dining Room.