RELATIONSHIP CONSULTANT

Description

Job Summary: We are seeking a committed and communicative professional to work in a dynamic and collaborative environment focused on human and professional development, valuing excellence in service and eager to grow. Key Highlights: 1. Dynamic and collaborative environment focused on human and professional development 2. Opportunity for growth within a solid and recognized network 3. Values excellence in customer service, initiative, and willingness to learn We are looking for a committed, communicative professional with strong growth motivation to join our team. This position offers the opportunity to work in a dynamic, collaborative, and human- and professional-development-focused environment. We seek someone who values excellence in service, demonstrates initiative and willingness to learn, and contributes to strengthening our results and our students' experience. If you enjoy learning, connecting with people, and want to grow within a solid and recognized network, this opportunity is for you! **Responsibilities and Duties** * Provide in-person and online support to students, parents/guardians, and prospects; * Manage student re-enrollment processes; * Maintain the school’s management system with up-to-date information; * Manage files (contracts, declarations, terms, etc.); * Verify enrollment and re-enrollment entries and payment plans; * Conduct collections; * Issue service invoices; * Communicate with students, parents, and guardians; * Handle student re-engagement, transfers, enrollment suspensions, and cancellations; * Monitor purchase and delivery of teaching materials; * Manage inventory of office supplies and teaching materials; * Receive installment payments and perform daily cash closing. * Reactivate suspended and canceled students. **Requirements and Qualifications** * Completed high school education; * Prior experience in customer service is desirable, preferably in educational environments or free-course schools; * Knowledge of administrative and financial routines is desirable, including payment collection, cash control, and document issuance; * Proficiency with Microsoft Office tools (Word, Excel) and data management platforms; * Interpersonal skills: Organization, patience, strong communication, and proactivity. **Additional Information** **Transportation Allowance (VT)** **Tuition Scholarship** for CNA language courses. **Career and Position Plan;** **Birthday Day Off**. **About CNA Languages** CNA Languages is an English and Spanish teaching network with over 50 years of market presence and part of the CNA+ educational group, serving approximately 400,000 students annually across more than 730 units nationwide. It is one of the most awarded brands in the national franchising industry. Among over 3,000 brands, CNA Languages is the only network to have received the ABF (Brazilian Franchise Association) Excellence Seal for 32 consecutive years. In 2020, ABF also named CNA Languages “Franchisor of the Year.” Additionally, the brand won the Top Education Award in 2023, further consolidating its leadership position. CNA Languages also appears on the “Best Franchises in Brazil” list, receiving the 5-Star Seal from Pequenas Empresas & Grandes Negócios (PEGN) magazine and ranking among the Top 25 Franchises by Grupo Bittencourt. **About Ctrl+Play** Ctrl+Play is a technology and innovation franchise network offering robotics and programming courses for individuals aged 7 and older. With exclusive teaching methodologies and advanced technological resources, students develop programming and robotics skills, game development, 3D modeling, and logic concepts in a dynamic, fun, and engaging way—providing a stimulating and enriching learning experience. The school has been part of the CNA+ group since November 2023 and currently operates over 90 units. Ctrl+Play is also a franchisor member of the Brazilian Franchise Association (ABF). **About the CNA+ Educational Group** An educational group comprising over 900 franchises across all Brazilian states, CNA+ consists of the CNA Languages and Ctrl+Play brands. The language-teaching franchise (English and Spanish courses) has over 50 years of market experience and serves approximately 400,000 students annually across more than 730 units, making it one of the most awarded national franchise brands. Ctrl+Play, the technology and innovation franchise, offers robotics and programming courses for individuals aged 7 and older. It joined the CNA+ group in November 2023 and currently operates over 90 units.