**JOIN OUR TEAM!** **POSITION: SSO ASSISTANT** **LOCATION: Viana – ES** | **DAY SHIFT (8:00 AM to 6:00 PM)** **What you’ll do:** At **Transporte Generoso**, the SSO Assistant plays an essential role in ensuring everything runs smoothly and correctly! On a daily basis, you will: * Execute and monitor SSO incident codes, ensuring proper registration and progress of related actions. * Conduct audits on incident handling according to established internal procedures. * Communicate incidents to customers and ensure all are resolved within defined deadlines. * Provide customer service via phone, WhatsApp, or email, supplying information about shipments and verifying data whenever necessary. * Generate reports regarding incidents under your responsibility, ensuring compliance with established deadlines. * Update systems with all actions taken, keeping information accurate and up-to-date. * Fully manage incidents and codes in the SSW system, including: merchandise returns, discrepancies, volume exchanges, claims of missing merchandise, missing unloading, undelivered packages, damage during unloading/loading, customer-reported damage, return damage (RO – Rodonaves), packaging damage, merchandise damage, and redelivery. **What we expect from you:** * **Experience in this role or in similar activities**; * **Completed high school education or Logistics degree**; * Reside in **Viana or nearby cities**; * Basic computer skills **What Transporte Generoso offers:** * **Transportation allowance or fuel voucher**; * **Meal allowance or food voucher**; * **SAMP co-payment medical assistance**; * **Co-payment dental plan – Uniodonto**; * **Wellhub (wellness and physical activity benefit)**; * **Free access to SEST SENAT services**; * And a **safe, respectful, and welcoming work environment**, where your contributions are truly valued. **Become part of the Generoso team!** If you’re **hardworking, responsible, and eager to grow within a solid transportation company**, this opportunity is for you! Employment type: Full-time, CLT permanent contract Compensation: R$2.215,50 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Commercial agreements and discounts * Free parking * Meal allowance * Transportation allowance