Junior Project Analyst

Description

Job Summary: We are looking for a professional to join our Projects team, responsible for managing migration and implementation projects for new clients, with a strategic Customer Success role in portfolio management. Key Highlights: 1. Strategic Customer Success role 2. Management of migration and implementation projects 3. Ongoing management of customer portfolio For 36 years, **Wareline** has served the healthcare market by developing a **comprehensive management software**, currently supporting over 350 clients across Brazil; our purpose is clear: **Improve healthcare management through technology**! We are seeking a new **Wareliner** to join our **Projects** team, managing migration and implementation projects for new clients and the active portfolio. Additionally, this professional will play a strategic role as **Customer Success (CS)** in managing the team’s portfolio. **Your main responsibilities will be:** * Manage **migration** and **implementation** projects for new clients; * Monitor projects within the active portfolio, **ensuring deadlines**, **quality**, and **technical alignment**; * Collaborate with the Technical Coordinator on project **planning** and execution; * Monitor **KPIs**, **risks**, and **deliverables**, proposing corrective actions when necessary; * Serve as the primary contact point between clients and internal departments; * Manage a portfolio of customers, adopting a **Customer Success** mindset to ensure retention, satisfaction, and enhanced system adoption. **What we expect from you:** * Experience in **project management** and **Customer Success**; * Proven experience leading multiple projects simultaneously; * Strong organizational skills, self-management, and sense of priority. **What Wareline offers:** * Flexible VR/VA via CAJU card; * Health and dental insurance; * Daycare allowance for children up to 5 years old; * Life insurance; * Training and development incentive programs; * Wellhub; * Birthday day off. If you’re ready to take on this challenge, **join us!**