Junior Customer Support Analyst

Description

Job Summary: A professional responsible for ensuring that customer requirements are recorded and handled in accordance with contractual obligations, assisting in data analysis and supporting various coordination teams. Key Highlights: 1. Career and growth opportunities at an aviation company. 2. Working in an environment that values quality and safety. 3. Organizational culture grounded in accountability, collaboration, and integrity. Go Beyond!: CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board! At CHC, we pride ourselves on our values and culture: **Accountability:** Take pride and ownership of our actions and results. **Collaboration:** Working together with transparency and trust to drive continuous improvement. **Care:** Creating a safe and sustainable environment for all. **Integrity:** Doing what's right and fostering a culture of respect. **Excellence:** Prioritizing quality services and setting industry standards. Role Summary: CHC Brazil is seeking a JUNIOR CUSTOMER SUPPORT ANALYST in Cabo Frio. This professional will be responsible for ensuring that customer requirements are recorded and handled in accordance with contractual obligations. Key Responsibilities: * Process, record, track, and approve Aeronautical Fees via spreadsheets and populate the system with CHC flight schedules as well as DECEA and INFRAERO reports. * Assist in preparing and periodically submitting spreadsheets and dashboards on flight punctuality, flight hours, availability/unavailability, passengers (PAX), and other metrics. * Receive, organize, and verify all documentation under the department’s responsibility. * Assist in analyzing databases across all systems to identify inconsistencies. * Create and support Flight Coordination, Customer Service & Ramp, and CCO teams regarding spreadsheets, reports, and statistics. * Handle customer interruptions and complaints. * Analyze and monitor customer contracts and all related documentation to ensure compliance and report commercial opportunities to the sales team. * Verify, analyze, and seek approval for service-related invoices and bank slips. Qualifications, Skills \& Attributes: * Bachelor’s degree in technical fields such as Engineering, IT, or Business Administration. * Analytical mindset. * Advanced Excel and Power BI proficiency. * Intermediate English proficiency. * Aviation domain knowledge is desirable. * Experience in data analysis is desirable. We offer career development opportunities along with a comprehensive rewards and benefits package. This is an excellent opportunity to join a rapidly growing organization that maintains the highest standards of quality, safety, and excellence in air transportation services. Join CHC!