Description: * Completed higher education; * Experience in account management and customer success; * Excellent reading, writing, and text comprehension skills; * Theoretical, practical, and technical knowledge of website maintenance, development, programming, and digital tools; * Theoretical, practical, and technical knowledge of Google Ads, Meta Ads, LinkedIn Ads, and TikTok Ads; * Theoretical, practical, and technical knowledge of digital campaign analysis; * Practical and theoretical understanding of sales triggers to enable upselling; * Microsoft Office suite (Word, Excel, PowerPoint) Advantages: * Technical English; * Certifications in Google Ads, Meta Ads, and Digital Marketing; * Courses in IT, software, or related fields; * Experience with support platforms: Movidesk, Zendesk, Runrun.it, and similar; * Heavy digital user with agile navigation skills and proficiency across multiple digital platforms; * Prepare detailed briefings for the production team based on requirements gathered during client alignment meetings; * Monitor Alpes solutions and achieved results to identify areas for improvement and optimal performance of these products/services; * Manage and review internal deliverables to ensure project completion within deadlines and as per expected outcomes; * Prepare monthly reports with analyses of metrics and data available on the Alpes platform for client reporting purposes; * Participate in weekly meetings to discuss emerging market practices and identify improvements for clients; * Analyze and quantify lead data; * Analyze and work with integration data; * Assess website quality; * Configure and edit rules in the internal system (leads, emails, integrations); * Keep the team consistently informed about ongoing activities, especially regarding complex or critical decision-making; * Serve as the primary client contact, bridging client needs with solutions provided by the internal team; * Identify client needs for additional products and services that could enhance their results, communicating these to both clients and the company’s upsell commercial team; * Conduct virtual meetings with clients monthly to review achieved results and identify areas for improvement or refinement; * Perform other tasks assigned by immediate leadership related to this position. 2512050202181784592